Front Office Executive

Benefits

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Primary Responsibilities Supervise the overall functioning of the Reception, ensuring an efficient and effective operation. To train the Reception team. Ensure to perform the tasks, as per the standards, which include daily administration, meeting and greeting visitors, dealing with queries and complaints, and booking rooms. Maintain high standards of customer service at the Reception so that customers' expectations are consistently exceeded. Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management. People Management Promote Guest Relations and services. Assign responsibilities to the team as & when required. Ensure that the team attends all the training courses that are offered by the Management. Ensure that the team has been trained for all safety provisions. Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. Operational Management Required to maintain and improve the department's efficiency through the training and development of the team. Ensure seamless co-operation with all related departments to ensure appropriate service delivery standards are met. Ensure that the reception team is fully aware of their roles and carry out duties conforming to the Procedure Manual. Display a proactive approach in implementing initiatives to provide an improved service in all areas. Handle additional responsibilities as and when delegated by the Management. Ensure quality in all aspects of the job. Maintain records of all banquet functions in Novotel, Hyderabad Airport. Liaise with other departments for the effective resolution of day-to-day administrative and operational issues. Supervise and monitor the activities of reception ensuring quality customer service. Ensure to maintain Front Office log book and shift reports. Ensure all guests receive a swift, smooth, professional and friendly check in and check out. Knowledge and Experience Diploma in Tourism / Hospitality Management Minimum 1 year of relevant experience Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Competencies Good communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times

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