AI Operations Lead, Original Content Operations

About the role

You will be the catalyst for change, constantly identifying repetitive tasks and building intelligent, AI-powered workflows to empower our teams. This involves the strategic ability to think big, envisioning large-scale AI transformation, while pragmatically breaking down complex workflows into manageable, automatable components. Beyond technical implementation, a critical aspect of this role is driving behavioral adoption, ensuring that the solutions we build are embraced and utilized. You will operate outside the day-to-day execution, singularly focused on making our content operations more efficient through the strategic application of AI. This role will bridge the gap between operational needs and technical capabilities, fostering close collaboration with internal engineering and systems teams to scale AI innovations within Apple's robust technology environment. This role requires a deep passion for AI, a "tinkering" mindset, and a strong process orientation. We are looking for an "AI native" - someone who lives and breathes the latest in AI and is eager to apply that knowledge to revolutionize our operations.

Responsibilities

• AI Strategy & Implementation: Develop and execute a comprehensive AI strategy aligned with Apple's technology roadmap. Identify high-impact areas for AI adoption, prioritize initiatives, and oversee the implementation of AI-powered solutions across Original Content Operations.
• Responsible AI & Governance: Establish and ensure adherence to best practices for responsible AI deployment, including data privacy, ethical considerations, and compliance with Apple's internal policies and guidelines.
• Vendor Optimization & Integration: Optimize strategic engagement with our extensive vendor ecosystem, evaluating "build vs. buy" decisions for AI solutions and partnering with procurement to ensure effective vendor integration and performance within Apple's technical and security frameworks.

Requirements

• Experience building or managing prompt libraries, AI workflow orchestration platforms, or similar automation frameworks.
• Background in product or program management for AI/ML initiatives.
• Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Business Administration, Operations Management).
• 5-7 years of progressive experience in operations management, process optimization, or a related field. This includes a minimum of 3-5 years specifically applying Artificial Intelligence (AI) and Machine Learning (ML) to drive operational transformation.
• We value candidates who are 'AI native' and possess deep, hands-on expertise in AI/ML. For such exceptional candidates demonstrating strong operational acumen, we may consider a slightly shorter overall operations tenure.
• Deep, hands-on experience with cutting-edge

Additional Information

Join a highly-energized environment with talented creative and operational minds within Apple's Original Content Operations team. We are seeking a visionary and hands-on AI Operations Lead to spearhead the strategic integration and operationalization of Artificial Intelligence. This role is crucial for transforming how our teams work, driving significant efficiency gains by leveraging AI to scale our existing strengths and proven operational methods, and fostering innovation across Original Content Operations.

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