Associate Enablement Manager
External
Servicetitan · Yerevan, ArmeniaFull-timeOn-site4d ago
ConfluenceCRMDocumentationLeadershipMove
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Responsibilities
- Execute High-Quality Onboarding & Everboarding Programs
- Deliver and continuously improve new hire onboarding sessions and certification programs.
- Support structured everboarding initiatives that reinforce product knowledge, workflows, and soft skills post-ramp.
- Facilitate live sessions, workshops, and office hours that strengthen real-world application of skills.
- Ensure high certification pass rates and readiness standards are maintained.
- Operationalize Strategic Enablement Initiatives
- Partner with Enablement Managers to execute high-priority initiatives, including GTM rollouts and behavior-change programs.
- Build and maintain playbooks, documentation, LMS learning paths, and enablement assets.
- Support rollout logistics, stakeholder communication, and adoption tracking.
- Drive Reinforcement & Adoption
- Monitor training completion, certification outcomes, and QA metrics.
- Reinforce behavior change through follow-ups, skill refreshers, and targeted coaching sessions.
- Identify knowledge gaps surfaced through frontline interactions and escalate insights to Enablement Managers.
- Own Enablement Operations & Content Hygiene
- Maintain LMS and documentation quality (Confluence, Lessonly, etc.).
- Ensure content remains current, structured, and aligned to evolving processes and product updates.
- Leverage AI tools including Gemini, ChatGPT, Claude, Articulate, Confluence, Google Workspace, CRM, and LMS platforms, to build scalable content, automate workflows, and measure program effectiveness.
- Contribute to Continuous Improvement
- Surface insights and trends from onboarding and everboarding programs.
- Suggest enhancements to learning design, engagement methods, and measurement practices.
- Support the evolution from reactive to more proactive enablement execution.
Requirements
- 1-3 years experience in Enablement, Training, CS, Sales, or related SaaS role
- Strong facilitation and communication skills
- Demonstrated ability to manage multiple programs and deadlines with high quality
- Comfort leveraging CRM, LMS, and enablement technologies (including AI tools)
- Foundational understanding of adult learning principles
- Strong operational discipline and attention to detail
- Deep product and workflow knowledge for the function you support"
- When you will work: Mon-Fri 1Pm - 10Pm (Armenia)
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Benefits
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings' insurance, wellness benefit, office massage, etc.Support for Titans at all stages of life : Parental leave and support, financial planning tools, Employee Assistance Program services, and more.Health insuranceDental insuranceVision insuranceFlexible schedulePerformance bonusParental leave
Additional Information
Ready to be a Titan? At ServiceTitan, our Global Support & Services team is only as strong as the knowledge and skills behind it. As an Associate Enablement Manager, you'll be the engine that powers how the GSS learns, ramps, and performs at scale. You'll turn best practices into repeatable playbooks, new hires into confident contributors, and training programs into measurable business impact. If you're someone who thrives in a fast-moving environment, loves building things from scratch, and gets energized by helping others grow - this role was made for you.
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