Associate Engineer, Customer Care

About the role

AEQON TJ excels in delivering tailored solutions across the domains of telecommunication, ICT, and homeland security, drawing on a robust foundation of expertise in both current and emerging technologies. Our unwavering commitment to excellence is evident in the breadth of our infrastructure solutions. From mobile network rollout, transmission systems, and network optimisation to M/E fit-out and specialised equipment for critical infrastructure like data centers and power grids, AEQON covers the spectrum of comprehensive technological needs. As one of the portfolio companies under the umbrella of EXEO Group Pte Ltd, AEQON is strategically positioned within EXEO Global Inc., a Tokyo Stock Exchange-listed entity based in Japan. This affiliation underscores our commitment to global excellence and positions AEQON as a trusted leader in the dynamic landscape of telecommunication, ICT, energy solutions and provider of a full suite of security products and solutions. AEQON is the holding company for subsidiaries, including TJ Systems, AOAO Global, PT. AWS Distribution, AEQON Technologies (Taiwan) and Nhân Sinh Phúc (NSP). To view our comprehensive offerings, do visit our website at www.aeqon.com.sg The incumbent is required to perform maintenance and servicing of CCTV surveillance systems, Electronic Access Control Systems (EACS), and other associated systems, as well as support system testing and commissioning for various project activities. Perform site survey with customers to capture essential requirements. Provide on-site technical support for A&A work orders received by Project and Customer Care departments. Carry out Preventive and Corrective Maintenance works on the CCTV surveillance, EACS and other Associate systems. Conduct testing & commissioning of cameras, EACS and other devices for integration with backend system switches. Prepare investigation and fault-finding reports, with root cause analysis, for submission to customers. Carry out risk assessments and always adhere to site safety requirements. Prepare & update fault logs and summary report for customers. Track & update records of all hardware inventory spares used. Able to perform frequent Work-at-Height activities safely and effectively, while actively participating in physically demanding manual work at project and maintenance sites. Perform 24x7 standby duties and/or covering shift duties to support operation team when necessary. Job Requirements: A Diploma or ITE certification in Electrical/Electronics/Security Engineering Min 2-3 years working experience in similar or relevant function and industry. Possess analytical and problem-solving abilities Good customer management and communication skills A good team player with the ability to multi-task Driven, self-motivated and ability to work independently Resilient and persistent Training will be provided Able to work at Height Have relevant working experiences in Changi Airport

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