Customer Service Representative - Hospitality, Telecom & Entertainment Accounts

About the role

We are looking for friendly, confident, and customer-focused individuals to join our team as Customer Service Specialists. In this role, you will assist customers, resolve issues, and ensure every interaction ends on a positive and professional note.

Responsibilities

• Answering customer questions and providing timely support
• Resolving issues in a calm, professional, and friendly manner
• Communicating clearly and confidently over the phone and via email
• Making customers feel heard, valued, and supported
• Working closely with your team to deliver excellent service
• Building strong relationships with customers and contributing to a positive, professional team environment are key aspects of this role.
• Ability to handle customer complaints professionally and provide empathetic support
• English level B2-C1.
• Flexibility with night and overnight shifts.
• Prior experience in a call center is advantageous but not mandatory.
• All your information will be kept confidential according to EEO guidelines.

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Company Intel

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