Counter Customer Service Representative
External
Grainger · St. Thomas, Canada$51K–$71K/yrFull-timeOn-site4d ago
ComplianceSAFe
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Benefits
The base salary for this role ranges between $51,440 - $70,730, with eligibility for an incentive target of $1,500.00 which is contingent upon achieving both individual and company performance objectives.This job posting is for an existing vacancy.KEY DUTIES AND RESPONSIBILITIES (You Will):Greet customers and welcome them to WFS as they enter the counter areaProvide exceptional service identifying and processing orders for the customer's needsPrepare quotes and source products for special orders based on customer requirements not in inventoryProvide product substitutions to customers as required or requestedFollow-up on customer back orders, quotes, and issuesContinuously improve product knowledge through vendor training sessions, online research, and on the job learning from peers and customers, etc.Generate new sales by proactively recommending alternative and/or complimentary products to increase customer satisfaction and profitability for WFSEnsure all cash and credit card sales are reconciled dailyProcess customer returns and PO returns as per Quality Systems procedureBuild customer relationships and become a trusted advisorPromote WFS marketing initiatives to drive salesProvide input to marketing and product management for future initiatives and product opportunitiesEnsure inventory at the counter is replenished in a timely manner, to ensure customer satisfactionReview all reports and make inquiries as neededSeek special contract pricing from vendors when applicableFollow all safety protocol in compliance with WFS' Health & Safety policies and procedures and the Occupational Health & Safety ActSupport all aspects of WFS Quality Management SystemOther duties as assignedREQUIRED EXPERIENCE AND QUALIFICATIONS (You Have):A minimum of 1 year WFS warehouse experience requiredCompletion of high school diploma, or equivalent experiencePrevious customer service experience would be an assetDemonstrated strong work ethic and personal commitment to get the job doneDemonstrated ability to provide exceptional customer serviceTeam-player and an ability to work independentlyKnowledge of industrial and/or safety products is preferredSuperior interpersonal, problem solving and customer service skills to effectively build relationshipsStrong communication skills, ability to convey message in an organized, clear, and effective mannerSelf-starter, taking action to achieve goals beyond what is requiredStrong time management and organizational skillsProficient computer skills and aptitudeKnowledge of dangerous goods and WHMIS regulations is requiredRewards and Benefits:Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):Medical, dental, vision and prescription drug coveragePaid time off (PTO) and up to 12 company holidays per year (dependent on home province)Life insurance coverage, including spousal and dependent life insurance.Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concernsRegistered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial futureEducational & Professional Membership Fee Assistance programEmployee discounts, team member perks and more!DEI Statement:We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their
Additional Information
Work Location Type: Formet in St. Thomas, ON As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.
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