Case Manager
External
Qbe · Hobart, AustraliaPrepare for this interview
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About the role
We are seeking a talented individual to join our Workers' Compensation team in Tasmania. As a Case Manager you will deliver an exceptional customer experience journey through managing the end-to-end claims process, ensuring a smooth return to work and recovery for the injured person and by providing help and guidance to their employer. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role Guide our customers on their return-to-work journey by acting as the key point of contact for stakeholders, including injured workers, their employers, general practitioners, and other medical professionals Ensure set timeframes and compliance measures are adhered to with all legislative codes and company policies Conduct face to face sessions with stakeholders through case conferencing, claims reviews and onsite visits Conduct timely reviews for each case - planning, developing, and executing claim strategies Effectively set expectations and educate both workers and employers on legislative obligations, ensuring responsible financial claims management of your portfolio About you To be successful in this role, you will have: A high degree of influencing skills, partnered with strong written and verbal communication skills A customer-centric approach which sees you optimise outcomes for your customers Proven ability to demonstrate resilience in managing challenging scenarios Developed time management skills with the ability to work in a high-pressure environment A keen willingness to learn and proactively engage in a fast paced, dynamic team
Requirements
- Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management
- Application Close Date: 05/07/2026 11:59 PM
- How to Apply:
- To submit your application, click "Apply" and follow the step by step process.
- Equal Employment Opportunity:
- QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Benefits
Additional Information
Primary Details Time Type: Full time Worker Type: Employee Location: Hobart or Launceston Permanent, full-time position Hybrid role - a mix of in office and work from home
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