Associate Customer Success Specialist

Responsibilities

• The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.
• Account Management: Manage the full life cycle of orders from entry to delivery, both domestically and internationally. Proactively collaborate with the Smithfield Supply Chain to reduce shortages, late deliveries, and mitigate On Time In Full (OTIF) deductions.
• Order Management & Efficiency: Ensure adherence to order management policies (e.g., lead times, minimums, cut-off times) to optimize supply chain efficiency. Maintain accurate Customer Master Data to avoid order delays. Support Loss Prevention with incorrect or rejected orders.
• Strategic Account Growth: Promote increased order size, direct plant shipments, and other customer initiatives. Represent customer interests across all Smithfield departments. Maintain a solutions-driven approach, defusing high-pressure situations effectively.
• WHAT WE'RE SEEKING:
• Bachelor's degree from an accredited four-year college or university or equivalent combination of education and experience, required.
• Company will consider a currently enrolled college student with an anticipated graduation date by end of current semester as qualified.
• Working knowledge of Microsoft Office, Outlook, Excel and PowerPoint.
• Able to multi-task and handle competing priorities every day.
• Able to work evenings and weekends, when required.
• Able to maintain confidentiality.
• OTHER SKILLS THAT MAKE YOU STAND OUT:
• Problem-solving skills with a "can-do" attitude
• Strong written and verbal communication skills.
• Accept constructive feedback and always seeking to learn
• Able to manage conflict and find constructive solutions
• Able to work well with others in a fast paced, dynamic environment.
• Kind, respectful, approachable and team oriented while building strong relationships and a positive work environment.
• PHYSICAL DEMANDS & WORK ENVIRONMENT:
• Capable of sitting for extended periods of time.
• Must be able to lift up to 15 pounds at times.
• Frequently req

Additional Information

If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We're looking for motivated people who want to join our team and grow lasting and meaningful careers with us. Apply Now! THE VALUE YOU'LL BRING: The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section. Are you passionate about building strong, lasting relationships with customers and driving service excellence? As an Associate Customer Success Specialist , you'll play a pivotal role in supporting our top corporate accounts and ensuring exceptional customer satisfaction . In this dynamic and fast-paced environment, you'll be responsible for managing the entire order process - from entry to delivery - ensuring we meet our #1 priority: highest case fill rates and on-time delivery . We're looking for a problem-solver with strong communication skills , who is approachable, customer-focused, and committed to delivering outstanding service at every step. This is a fantastic opportunity to take ownership and make a direct impact on our customers' success. If you're ready to make a difference and grow in a customer-centric role, this is the position for you!

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