Benefits Services Representative I

Requirements

• High School Diploma/GED with up to 1 year of experience in contact center, customer service, human resources, or related field, and/or military equivalent
• AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences:
• Experience using computers and phones in a professional/office setting, including Microsoft Office suite (Outlook, Excel, etc.)
• Ability to act professionally, maintaining composure and confidentiality
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Ability to process information with high levels of accuracy
• Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner
• Ability to protect sensitive data to ensure privacy during the process of storage and communication
• This position is not eligible for employment-based sponsorship.

Benefits

Additional Information

Job Title: Benefits Services Representative I Department: Human Resources Country: United States of America State/Province: Arkansas City: Lowell Full/Part Time: Full time Job Summary: Under close supervision, this position provides administrative and operational assistance for benefits programs by processing documentation, maintaining records, and assisting in day-to-day activities. This role facilitates accurate and timely handling of benefits data, filings, and documentation across internal and external systems while upholding confidentiality standards. The incumbent supports benefits events and program initiatives, executes routine processes, and escalates complex issues to promote consistent and compliant service delivery. Job Description: K e y Responsibilities: Assist with benefits-related processing from initial filings to application of programs; monitor notices, verify information exchanges with vendors, reconcile documentation discrepancies, and manage records across internal and external systems Support day-to-day benefits administration activities by preparing, distributing, and tracking forms, enrollments, and required documentation for programs Maintain and update benefits data and records within systems and filing structures, ensuring timely entry, consistency, and proper documentation retention Provide administrative support for benefits operations and events, including assembling materials, managing correspondence, and coordinating documentation needs for initiatives such as open enrollment and wellness programs Escalate complex situations to senior team members for guidance and resolution Meet acceptable standards of service center metrics, such as unavailable time, resolution and processing accuracy and timeliness Maintain a high level of data integrity and protection of personally identifiable information (PII) in systems Perform additional administrative duties as the need arises

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at jbhunt? Share your experience