Team Leader

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY: The Team Leader will plan and implement individualized programming while promoting an environment in which all supports and activities are built upon individualized and measurable goals. They are responsible to lead shifts - guiding and motivating the team to achieve organizational goals. ACCOUNTABILITIES: The incumbent may perform all, some, or similar duties, those listed below: Frontline Direct Client Support - Provide inclusive supports which can include treatment, or rehabilitation plans for individuals within the assigned Lawson Ministries programs Assist individuals in developing person-directed goals; helping track and monitor progress in conjunction with staff, family, and others involved in the individual's life - Provide personal care to individuals as required - Assist with supporting individuals' day-to-day living responsivities (i.e. household chores, meal prep, etc.) - Administer, accurately document, and order medications for supported individuals - Coordinate community-based activities and natural supports to foster community engagement - Navigate community resources to identify opportunities for service users to build skills and realize community-based goals Leadership of Team Culture - Assist with coordinating day-of staffing assignments based on available staffing resources and client demands - Check-in and communicate with team members as needed during the course of their shift; documenting any required action items - Completes daily on-call reports for the shift worked - Assist with any type of emergencies that may arise during the shift; and provide assistance to other programs as needed - Monitor level of program supplies; requesting re-order/purchase as needed - Ensure the AIMS Case Management software is used for all documentation and support team members in using the software Scheduling - Ensure program coverage in accordance with government, contractual and organizational requirements for assigned program - Complete scheduling in accordance with call down practices; resolving scheduling conflicts as they arise, and liaising with 3rd party staffing agency to coordinate substitutes as needed - Input requests from employees for time off including vacation requests in accordance with organizational policies - Distribute weekly schedules for assigned program - Coordinate with Supervisors and Administrative staff to schedule annual trainings for employees Quality Assurance Measures (QAM) - Complete physical site spot checks; ensuring proper documentation - Complete bi-weekly QAM checks for assigned location; follow up with Supervisors or Administration as required - Ensures front line staff maintain the general upkeep, cleanliness and maintenance of applicable programs spaces Perform other duties as required CRITICAL RELATIONSHIP MANAGEMENT Internal: - Directors, Supervisors, Co-workers, Front Line Staff, Volunteers & Clients External: - Community Members, Vendors, Client's Family Members MANAGERIAL RESPONSIBILITY: - Reports directly to the Program Director or designate - This position has no direct reports FINANCIAL AND MATERIALS MANAGEMENT: - Uses or maintains organization assets in accordance with establish guidelines - Utilizes assigned equipment and supplies appropriately as per policies and procedures WORKING CONDITIONS: - This is a full-time position based on 42 hours per week - Schedule may vary according to requirements of responsibilities; weekend and evening work will be required - Hours of work and work schedule will be set in coordination with the employee's supervisor - This position is not considered a management position for the purposes of the Employment Standards Act of Ontario - Regular travel between locations in the city may be a requirement of this position (within Hamilton, and surrounding area) - Position will be in-person due to the requirements of the position - Physical lifting of us to 20lbs may be required The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement, in a professional manner, upholding our code of conduct. EDUCATION, EXPERIEN

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