Reception Agent (turnante)
External
Accorhotel · Florence, ItalyFull-timeOn-site1mo ago30+ days old, may be filled
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Responsibilities
- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Recommend property facilities and assist guests with information and special requests
- Your personality counts more than your CV ...
- Guest focused personality is essential
- You've gained some professional experience, or completed a course of training in the hotel business and can speak English fluently
- You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve
- You're not just bringing your abilities, but also your character
- Your experience and skills include:
- Guest focused personality is essential
- Experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus
- Available to work shifts (including night shifts)
- we don't offer staff accommodation
- What´s in it for you ...
- Get to know our 25hours hotels and stay for free for a maximum of 10 nights per years as an employee
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
- Benefit from great offers from our numerous cooperation partners
- Be part of our hilarious staff parties and much more ...
Benefits
In 3-4 bullet points, showcase the benefits and perks of working at the propertyEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!
Additional Information
You are the beginning of an exceptional guest experience: you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! How does your working day look like ... At the reception, you'll make sure that guests aren't just contented, but enthusiastic You'll always keep your cool - even when all the guests turn up to check in at the same time You'll get everything ready for the shift, and round it off with the Front Office fully cleaned up
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