Guest Services Manager (5 Stars Hotel) - CHS

About the role

Job Summary: Basic Salary: $3500 - $4000 Location: Central Working Days: 5 Days work week (Rotating shifts (Morning / Afternoon / Night) Benefits: Meal allowance + Flexi benefits + Upselling incentives + Birthday Voucher + Outpatient Medical

Responsibilities

• Overseeing and ensuring that hotel operations run smoothly.
• Providing guests with a comfortable stay.
• Nurture a high-performance culture within the Front Office department.
• Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.
• Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
• Be updated on the trends, evolving guests' expectations, and changing needs relating to accommodations, services, and facilities.

Requirements

• Minimum O-Level or equivalent qualification
• Able to work rotating shifts, weekends, and public holidays
• Positive attitude with good communication and interpersonal skills
• Prior 4-5 years Duty Manager experience in a 4-5 stars hotel environment
• Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
• Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.
• By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.
• https://www.mci.com.sg/wp-content/uploads/2025/08/MCI-Job-Applicant-Data-Protection-Notice.pdf
• **We regret to inform that only shortlisted candidates would be notified.
• Sim Hui Shi (Carra)
• Reg No: R22110425
• MCI Consulting Pte Ltd
• EA Licence: 13C6730

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