Junior Business Operation Manager

About the role

The Merchant Care Business Operations team sits at the heart of how SumUp supports millions of small businesses every day. We're a data-driven, cross-functional team focused on making Merchant Care run smarter - through process improvement, performance tracking, and operational planning. This role is a real opportunity to get hands-on experience across a broad operational landscape early in your career, working alongside experienced colleagues who'll support your growth from day one.

Responsibilities

• Monitor and maintain Merchant Care performance dashboards, turning data into clear operational insights
• Support and manage small-to-medium projects end-to-end, collaborating with teams across Revenue Operations, Data, and CRM Operations
• Identify process inefficiencies and contribute ideas for improvement across operational workflows
• Prepare structured reporting and analysis to support decision-making by Merchant Care leadership
• Work closely with external business process partners to ensure alignment on operational goals
• You'll be great for this role if...
• Experience working with data in Excel or Google Sheets, including formulas, reporting, and data manipulation
• Strong analytical mindset with the ability to spot trends and translate them into practical recommendations
• Comfort managing multiple tasks in a fast-paced environment, knowing when to act independently and when to escalate
• Clear and structured communication skills, with the ability to explain operational concepts to non-technical colleagues
• Fluency in English, both written and spoken
• Why you should join SumUp
• 🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup
• 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
• 📚 A dedicated annual L&D budget of €2,000 for your individual development, which can be used to attend conferences and/or advance your career through further education
• 💶 Ticket Restaurants and a private health insurance
• 🏖️ Generous time off: enjoy 23 days of paid leave plus public holidays and special leave days
• 🌴 Break4me: 1-month sabbatical after 3 years of service
• 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
• About SumUp
• Be empowered to do more that matters.
• At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
• Job Application Tip
• We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.

Benefits

Additional Information

Business Operations Manager Barcelona, Spain | Full-time | Office-first

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