GTM Systems Specialist

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For decades, DTN has been the silent force behind some of the world's most critical industries-helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights-enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don't follow trends-we set the standard for precision, trust, and operational impact. DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we're accelerating growth and expanding our global footprint. Our purpose-built solutions-powered by AI and honed by decades of vertical expertise-are helping some of the world's most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world. J ob Description: DTN is seeking a detail-oriented and collaborative GTM Systems Specialist, Order-to-Cash to support operational workflows across Finance, Billing, and Revenue Operations. This role is responsible for helping optimize and support Order-to-Cash (O2C) processes through operational coordination, requirements gathering, process documentation, reporting, and systems support. The ideal candidate is analytical, organized, and comfortable working across technical and non-technical teams to improve operational efficiency and drive consistent execution across the O2C lifecycle. What You Will Be Responsible For Support daily operational workflows related to billing, invoicing, accounts receivable, and Order-to-Cash processes Identify process inefficiencies and assist in coordinating operational improvements Partner with Finance, Billing, Accounts Receivable, and Commercial Operations teams to gather and validate business requirements Translate business needs into functional specifications, process flow diagrams, and user stories for Internal Business Applications teams Compile operational reports and track key O2C metrics to identify trends and process gaps Support business users with system-related process questions and coordinate enhancement requests Perform basic system updates and testing activities within approved guidelines Document change impacts for Finance and Billing stakeholders ahead of system deployments Define user acceptance testing (UAT) scenarios, track defects, and coordinate business sign-off prior to go-live Contribute recommendations to improve operational efficiency, workflow consistency, and governance practices Conduct routine audits of billing records, customer accounts, and invoice activity to identify discrepancies or mismatches Maintain current-state and future-state process documentation, standard operating procedures, and configuration change logs What You Will Bring to the Position Experience in Business Operations, Revenue Operations, Finance Operations, or a related field Strong understanding of Order-to-Cash processes including billing, invoicing, accounts receivable, and revenue recognition Experience working with Workday Financials, particularly Billing, Accounts Receivable, and Customer Contracts Familiarity with complementary platforms such as Salesforce, Vertex, FloQast, or Tesorio is a plus Ability to translate between technical and business language effectively Strong organizational, communication, and project management skills Ability to manage multiple priorities and work effectively across cross-functional teams Strong relationship-building skills with the ability to collaborate across Finance, Billing, IT, and Operations What Will Make You Stand Out Experience supporting enterprise financial or revenue operations systems Experience with process documentation, workflow optimization, or governance initiatives Exposure to SaaS or subscription-based business models What You Can Expect from DTN Competitive Salary Unlimited PTO Flexible working hours Remote work model (position dependent) Competitive Medical, Dental and Vision Insurance Plans 6% 401K matching Unlimited access to 13k+ courses via learning platform to support employee career advancement Employee Assistance Program (EAP)

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