ServiceNow IRM Implementation Manager

Responsibilities

• Support pre-sales activities such as demonstrations, project scoping, lead proof of concepts and assist with preparing SOWs (Statement of Work)
• Advise clients on leveraging ServiceNow for supporting their IRM program.
• Lead project implementation & oversee architectural design, while working directly with our Engagement Lead, Solution Architect, and team of Developers to ensure project delivery is on track.
• Facilitate project introduction, kick-off meetings & weekly client status meetings, while creating and managing project timeline
• Provide guidance to developers on ServiceNow configuration.
• Provide final quality assurance reviews of all deliverables.
• Design and deliver end user training.
• Expand client's vision and opportunities to drive additional business value through ServiceNow.

Requirements

• 5+ years' experience in a professional environment
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on IRM.
• Certifications in Certified System Administrator (CSA) and/or Certified Implementation Specialist - Risk and Compliance
• ServiceNow implementation lead or system administrator experience.
• Knowledge and experience running an IRM/GRC program on ServiceNow.
• Experience managing & delivering multiple projects at the same time.
• Experience providing business/operations/technical consulting to senior leaders of organization.
• Bachelor's degree required.
• Willingness to travel as needed for client engagements.
• Ability to work both independently and in a team environment with professionals of all levels.
• Strong organizational, interpersonal and presentation skills
• Excellent written and oral communication skills.
• Ability to multi-task and manage multiple projects at the same time.
• Exceptional problem solving, critical thinking, and analytical skills.
• Working knowledge of project planning and project management methods and tools
• #LI-JB1 #ServiceNow #IRM #IntegratedRiskManagement #GRC #GovernanceRiskControls #Implementation #GoCrowe
• We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.
• The application deadline for this role is 06/12/2026.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

Benefits

Additional Information

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: ServiceNow IRM Implementation Manager Crowe is seeking a passionate leader to guide our clients through their Integrated Risk Management (IRM) ServiceNow implementations. This position requires an individual that demonstrates leadership, decision-making, and management skills, and to oversee the ServiceNow IRM/GRC implementations to serve our clients with excellence.

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