Sr Field Operations Coordinator

Requirements

• Education: High School Diploma
• Related Work Experience: 3 years of experience in agency licensing, insurance operations, or related fields.
• Intermediate experience with Excel, spreadsheets, and pivot tables.
• What will set you apart:
• Education: Associates Degree
• Field of study: General
• Certifications/Licenses: Insurance License
• Related Work Experience: 4+ years of experience in agency licensing, insurance operations, or related fields; familiarity with regulatory requirements related to insurance licensing and agent compliance.
• The Company offers the following benefits for this position, subject to applicable eligibility requirements:
• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan with company match
• short-term & long-term disability insurance
• Paid time-off and corporate holidays,
• paid parental leave
• company paid life insurance
• Click on this link for additional information.
• CNO embraces flexibility and encourages you to work where you're most productive. Associates who live within a 60-mile radius of a corporate office (Carmel, Chicago, and Orlando) have access to come into that office.
• Associates who live outside of a 60-mile radius of a corporate office (Carmel, Chicago, and Orlando) may perform this role full-time work from ho

Benefits

Additional Information

Job Details TITLE: Sr. Field Operations Coordinator LOCATION: Carmel, IN; Chicago, IL REMOTE from any US based location The stated pay range is based on a national-average location. Actual salary is determined by factors including relevant work experience, skills and location. This position is bonus eligible. Candidates and associates may be asked to travel to corporate offices for interviews, training and/or meetings. Work cannot be performed from outside of the United States. CNO Financial Group is hiring a Sr. Field Operations Coordinator. The Sr Field Operations Coordinator is responsible for assessing and validating business performance metrics tied to bonus incentives, ensuring accurate bonus calculations, and managing agent profiles. This role tracks new groups, processes recode requests, investigates compensation discrepancies, and oversees BNA processes, ensuring compliance and security in handling agent banking information. The coordinator also serves as a backup for critical business functions. As a Sr. Field Operations Coordinator, your responsibilities will include: Evaluating business performance metrics to ensure alignment with bonus incentives, driving organizational success. Analyzing comprehensive data and reports to confirm the precision of bonus calculations and disbursements, safeguarding financial integrity. Overseeing the tracking of all new groups and delivering insightful reports to the agency bonuses team, ensuring seamless integration with bonuses, awards, and other recognition programs. Expertly reviewing and processing recode requests related to agent or company errors in field compensation, investigating discrepancies to determine and execute appropriate corrective actions. Generating and maintaining regular, actionable reports for the Field Leadership Team, identifying key conservation opportunities to enhance performance and retention. Utilizing advanced database systems to update and maintain accurate profiles for all agents, ensuring current and reliable contact information. Reviewing hold codes on agent profiles and implementing necessary actions to guarantee timely and accurate compensation delivery. Leading the BNA (Benefit Now Account) processes, including the secure handling of kits and banking information, ensuring compliance with audited procedures and maintaining high security standards. Serving as a designated backup for critical new business and BNA functions, ensuring continuity and coverage during PTO and other absences. The Sr. Field Operations Coordinator position is well-suited for you if you: Have proven ability to operate independently with minimal supervision, demonstrating strong self-motivation, accountability, and a proactive approach to responsibilities. Pay exceptional attention to detail combined with advanced analytical, problem-solving, and organizational skills to effectively manage and resolve complex tasks and issues. Possess strong capability to work cohesively within a team environment, fostering excellent communication and interpersonal skills to ensure effective collaboration and information exchange. Have proficiency in leveraging a variety of technologies and systems, including advanced use of Microsoft Office Suite (Excel, Word, Access, etc.), MS Teams, and other digital tools, to optimize workflow efficiency and task management, with the flexibility to adapt to new tools and platforms as needed. Have comprehensive understanding of worksite competitor products and industry trends, coupled with thorough familiarity with regulatory requirements related to insurance licensing and agent compliance, ensuring strategic insights and strict adherence to legal standards.

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