Hotel Concierge Supervisor

Responsibilities

• Guest Service Excellence:
• Monitor and ensure the delivery of exceptional service to all our guests, handling complex and high-profile requests with professionalism and discretion.
• Address and resolve guest concerns and complaints promptly, striving to exceed their expectations and enhance their stay
• Operational Management:
• Oversee daily concierge operations, including managing guest requests, reservations, and special arrangements.
• Ensure efficient use of resources and adherence to departmental policies and procedures.
• Team Supervision:
• Supervise and coordinate the activities of the concierge team, ensuring adherence to the Resort's service standards and operational procedures.
• Provide training, guidance, and support to concierge staff, fostering a high-performance culture and enhancing team skills.
• Job Requirements
• Diploma in Hospitality or equivalent professional qualification
• 3 - 5 years of experience in Guest Relations or similar, preferably in a luxury hotel or resort setting, with at least 1 year in a Supervisory role.
• Able to handle high-pressure situations with professionalism.
• Strong leadership and management skills.
• Strong organizational and time-management skills.
• Excellent interpersonal and communication skills.

Additional Information

Main Duties and Responsibilities We are seeking an accomplished and highly service-oriented individual to join us as our Concierge Supervisor.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at MANDAI RESORTS PTE. LTD.? Share your experience