[BD] Senior IT Product Business Analyst

Responsibilities

• Product Analysis & Delivery
• Collaborate with Product Managers and Engineering teams to translate product vision into execution-ready requirements
• Define user stories, acceptance criteria, and workflow/process designs
• Manage backlog quality, prioritization, and requirement clarity
• Ensure requirements are scalable, testable, and outcome-focused
• Product Discovery & Improvement
• Analyze existing platform features, workflows, usage data, and user behaviors
• Identify opportunities to simplify, improve, optimize, or retire legacy workflows
• Support design thinking workshops and product discovery activities
• Translate business insights into next-generation product capabilities
• Customer & Stakeholder Engagement
• Work closely with global stakeholders to understand business needs, user pain points, and operational challenges
• Partner with Product Managers, Engineering, UX/UI, and Operations teams across delivery lifecycle
• Facilitate requirement reviews, validation sessions, and UAT activities
• Technical & AI Product Collaboration
• Collaborate with engineering teams on APIs, integrations, enterprise applications, and workflow automation
• Support AI-driven workflow initiatives including intelligent automation, AI-assisted workflows, and GenAI-enabled user experiences
• Contribute to scalable, secure, and maintainable product design
• Experience & Product Mindset
• 10+ years of experience in IT Business Analysis, Product Analysis, or product-focused roles
• Strong experience with enterprise platforms, workflow/process automation, and complex system design
• Proven ability to work in large-scale, global product environments
• Product-oriented mindset with the ability to turn ambiguity into clear, scalable solutions
• Strong analytical thinking, execution discipline, and customer-centric approach
• Proactive, ownership-driven, and solution-oriented
• Technical & AI Readiness
• Good understanding of system architecture, APIs, integrations, and enterprise applications
• Experience with Low-Code / No-Code platforms is a strong advantage
• Exposure to AI/ML or strong interest in AI-driven product transformation
• Comfortable working in AI-assisted product delivery environments
• Collaboration & Communication
• Excellent communication in both English & Vietnamese, stakeholder management, and facilitation skills
• Proven experience working in global, cross-functional teams
• Strong alignment, collaboration, and storytelling capability
• Comfortable working in Agile environments with high ownership

Requirements

• Experience with workflow or approval platforms
• Exposure to large-scale platform migration initiatives
• Certifications such as CBAP, PMI-PBA, Agile, or Scrum methodologies
• Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
• Join in a dynamic and fast-growing global company ( English-speaking environment), with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech world
• Flexible working hours
• 100% offered salary and mandatory social insurances in 2-month probation
• 13th-month salary bonus
• Lunch and parking allowance
• Premium health insurance for employees

Benefits

Additional Information

Build the Future of Intelligent Workflows Platform We are building a next-generation enterprise workflow platform used by 500,000+ users globally. Built on modern Low-Code / No-Code technologies and evolving toward AI-native workflows powered by automation and GenAI, this platform supports critical business operations at global scale. We are looking for a Senior Product Business Analyst who combines product thinking, business analysis capability, customer-centric mindset, and execution excellence to help shape scalable enterprise solutions. This role goes beyond traditional requirement documentation - you will help drive product direction, execution, and real business impact.

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