Assistant First Solution-1

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/ or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualtative and quantitaive targets
• Key Relationships:
• Internal - Sales, Brand & Product Marketing, Operations, Finance
• External - Customers and Consumers
• Knowledge Skills and Abilities :
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Familiarity with CRM systems and practices
• Active and positive mind-set to learning
• Requisite Education and Experience / Minimum Qualifications:
• More than 1 year of customer/consumer service in golf or sports industry
• Native Korean

Additional Information

Purpose & Overall Relevance for the Organization : Create an industry leading consumer/customer service experience geared towards Korean golfers Improve overall consumer/customer service and inquiry response operation to build consumer/customer satisfaction Build best brand image by implementing immediate and professional response on consumer/ customers requirements

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Company Intel

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