EN - Reservations Agent
External
Accorhotel · Kuala Lumpur, MalaysiaFull-timeOn-site2mo ago30+ days old, may be filled
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Responsibilities
- Manage reservations via phone, email, and online channels
- Communicate with guests prior to arrival
- Collaborate with the Front Office and other hotel departments
- Consistently offer exceptional, friendly, and engaging service
- Ensure the best options for guests while maximizing revenue through up-selling
- Recommend hotel facilities and assist guests with information and special requests
- Handle room reservation requests, enter rooming lists, and maintain accurate system data
- Your experience and skills include:
- Guest focused personality is essential
- experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus
Additional Information
Reservations Agent: You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they can expect upon arrival.
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