Director, Facility Operations

Responsibilities

• Lead and develop the Facility Operations team, setting priorities, providing coaching and mentorship, and driving a culture of accountability, service excellence, and continuous improvement.
• Own and manage all facilities-related operations, including ticket triage (e.g., Jira), service level agreements (SLAs), issue resolution, workplace services, and employee support.
• Serve as the primary tenant-side owner of building operations, partnering with landlords, property management teams, and service providers to oversee critical building systems including HVAC, electrical, plumbing, life safety, and building access systems.
• Develop, implement, and continuously improve standard operating procedures (SOPs), security protocols, emergency response plans, business continuity procedures, and workplace safety programs to ensure operational readiness and compliance.
• Manage physical security operations, including access control systems, visitor management processes, badging programs, incident response procedures, and coordination with internal and external security partners.
• Partner with the capital planning team to support office construction, maintenance, and renovation projects by providing facilities expertise, operational input, and on-the-ground coordination.
• Oversee facilities logistics for internal events, meetings, and office configurations to ensure seamless execution and exceptional employee experiences.
• Manage vendor relationships, contracts, budgets, and performance metrics across building services, maintenance providers, and other third-party partners, ensuring quality, cost efficiency, and accountability.
• Conduct routine facility inspections and establish preventative maintenance programs and life cycle analysis of equipment to maximize reliability, mitigate risk, and maintain operational excellence.
• Develop and scale processes, systems, reporting, and performance metrics to improve efficiency, enhance workplace experience, and support organizational growth.

Requirements

• 10+ years of experience in facilities management, workplace operations, corporate real estate, or a related field, including leadership responsibility for large-scale office environments.
• Experience leading and developing facilities, workplace, or operations teams, with a demonstrated ability to drive performance and manage through growth and change.
• Deep understanding of commercial building systems from a tenant/operator perspective, including HVAC, electrical, plumbing, life safety, security, and access control systems.
• Proven experience developing and managing SOPs, workplace security programs, emergency preparedness plans, and operational compliance processes.
• Demonstrated success managing vendors, budgets, contracts, and multiple concurrent projects in a fast-paced environment.
• Experience supporting renovations and construction projects in partnership with cross-functional stakeholders and external partners.
• Strong organizational, analytical, and problem-solving skills with a proactive, solutions-oriented mindset.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across all levels of the organization.
• Experience with ticketing platforms (e.g., Jira, Harmony, Building Engines, Prism), workplace technology systems, and facilities management tools.
• Ability to balance strategic planning with hands-on execution in a dynamic, high-growth workplace environment.
• Available to work outside core business hours as needed, with flexibility for both domestic and international travel.
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
• This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
• Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, w

Benefits

Additional Information

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is hiring a Director of Facility Operations to lead the day-to-day operations and long-term strategy of our global workplace environment. This role will ensure our facilities are safe, secure, efficient, and reflective of WHOOP's high-performance culture. In collaboration with Workplace Experience, you will drive operational excellence across facilities management, building systems, workplace security, vendor partnerships, and employee experience, enabling teams to do their best work while supporting the continued growth and evolution of WHOOP's physical footprint.

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