Senior Logistics Engineer

About the role

The Dragos team is seeking a Senior Logistics Engineer to own day-to-day reverse logistics and RMA execution, accelerate POC fulfillment, and deliver actionable KPI insights that improve on-time delivery, inventory accuracy, and customer experience. This role reports to our Senior Logistics System Engineering Manager and partners closely with CX Support, Sales Ops, Finance, and our 3rd-party integration vendors to ensure reliable, cost-effective hardware movement across global operations.

Responsibilities

• Lead end-to-end reverse logistics and RMA workflows: intake triage, approvals, FRU coordination, NBD shipments, asset validation, return receipt, and disposition-ensuring SLA adherence and cost control.
• Execute POC and evaluation hardware fulfillment with precision: validate orders, create deployment trackers in Salesforce, coordinate 3rd-party integrator prep, and ensure accurate ship/delivery milestones.
• Maintain install-base integrity: steward SKU / SN accuracy, versions, and asset IDs; reconcile variances and drive monthly inventory health with Finance and warehouse partners.
• Own KPI instrumentation and reporting: develop and publish recurring dashboards for order cycle time, RMA turnaround, on-time delivery, POC conversion, inventory accuracy, and logistics cost per unit.
• Continuously improve processes: identify root causes (e.g., recurring RMA drivers, labeling/INCOTERM issues), implement corrective actions with vendors, and document SOPs and playbooks.
• Coordinate cross-functionally with Sales, CX , Engineering, and 3rd-party logistics to align demand signals, stock positions, and service levels; escalate risks with clear options and data.
• Support RFQ / RFP processes from bid invitation through award

Requirements

• 4+ years of experience in logistics or supply chain operations
• Hands-on experience in multimodal logistics operations supporting order fulfillment, RMAs, reverse logistics, or field returns with a track record of meeting SLAs.
• Operational familiarity with 3PL/3rd-party integrators, shipping carriers, and international shipments (labels, customs docs, non-standard INCOTERMS execution).
• Competency with order, inventory, or CRM tools (e.g., Salesforce) to create trackers, validate data, and maintain asset-level accuracy ( SKU / SN ).
• Proven ability to build KPI dashboards and perform descriptive analysis using spreadsheets or BI tools; comfortable presenting trends and recommendations to stakeholders.
• Clear, concise communication and documentation skills; able to write SOPs and collaborate across CX , Sales Ops, Finance, and Engineering.

Benefits

Additional Information

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We're a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We're looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world! Preference for candidates located in the Eastern Time Zone to support global teams

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