Assistant Store Manager, Front of House, Boston

About the role

At Brooks, we believe movement is the key to feeling more alive. That's why we're driven to create gear and experiences that take people to the place that makes them feel more alive - whether it's a headspace, a feeling, or a finish line. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values help bond us together and drive our success: Runner First We act in the best interest of the runner Word is Bond We do what we say we'll do Champion Heart We give our all in everything we do There is no "I" in Run We stay generous with our humanity Keep Moving We find ways to move every day, because joy is kinetic! We welcome everyone from every walk of life looking to inspire others through the power of movement - because we're all moving towards something. Let's run there. Your Job: As an Assistant Retail Store Manager, Front-of-House (FOH) Operations at Brooks, you support the leadership of a Brooks brand store and work closely with the Store Manager and Assistant Store Manager, BOH to deliver the premium service customers expect. You help lead and inspire the store team, ensuring every customer interaction reflects our mission to inspire everyone to run and be active. Your primary focus is driving sell-through and elevating team engagement across the sales floor. You support the design and execution of community building events that strengthen local relationships, deepen run culture, foster brand trust, and create meaningful sales and engagement opportunities. You partner with the Assistant Store Manager, BOH to ensure the team is fully trained on all store operations, sales process, product knowledge, and customer behavioral profiles, enabling exceptional service for every runner who walks through the door. You and your entire team are Brooks brand ambassadors that support customers of all backgrounds and abilities. Compensation: The pay range for this position is $48,401 - $67,787 per year. Base pay offered will vary depending on job-related knowledge, skills, and experience. Other: Brooks is proud to offer a robust benefits package to our employees and their families! Benefits- including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance. Bonus- In addition to base pay, Brooks employees may also be offered an annual bonus based on company performance. Paid Time Off- Brooks offers a generous paid time off package, paid holidays, paid sick and parental leave. Perks- including product discounts and giveaways, employee recognition, and fitness discounts At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.

Requirements

• Associate's degree in Sales, Marketing, Business Administration, or related field; equivalent years of experience can be considered in lieu of degree(s)
• 3+ years of experience in retail; previous event support and/or sales training experience preferred
• 1+ year of leadership experience within the retail industry, preferred
• Knowledge of retail math, inventory management, turn, gross-margin, open-to-buy, product merchandising, and retail selling skills
• Knowledge of performance athletic footwear/apparel/accessories and their related technologies
• Ability to lift up to 50 lbs. and stand for extended periods
• Ability to successfully lead independently or alongside the store manager
• Demonstration of innovation and initiative - always looking at improving processes while also displaying a willingness to dive into the details and help out wherever necessary.
• Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments' operations and/or morale; "connecting the dots"
• Excellent interpersonal skills that inspire and build trust, resulting in effective working relationships across the store and company
• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
• Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another
• Passionate participation in Brooks' sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community
• Highly motivated and energetic with an enthusiastic attitude
• Embraces and lives the Brooks values!

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