Account Manager

Responsibilities

• Manage a portfolio of existing clients, acting as their primary point of contact
• Build trusted, long-term relationships that encourage customer loyalty and retention
• Identify opportunities to introduce additional InfoTrack products and services
• Deliver product demonstrations and client training, both online and in person
• Monitor customer usage and proactively identify opportunities for growth
• Resolve client issues by working closely with internal teams across the business
• Support the successful onboarding and rollout of new clients
• Achieve and exceed commercial and account management targets through a consultative approach

Requirements

• Essential:
• 3+ years of experience selling technical SaaS solutions
• Proven success in Account Management, Customer Success or a consultative sales role
• A track record of consistently meeting or exceeding sales and account management KPIs
• Experience delivering client training and product demonstrations
• Excellent communication and relationship-building skills
• Comfortable analysing customer data to identify commercial opportunities
• A proactive, accountable and customer-focused approach
• Desirable (but not essential):
• Experience working within the legal or conveyancing sector
• Working Hours
• Your working week will be 37.5 hours per week, typically 9am - 5:30pm initially, with opportunities for hybrid working between home and our Waterloo office once you have passed probation
• Salary and Progression
• Competitive base salary plus a healthy commission structure, giving you the opportunity to maximise your earnings
• You'll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression
• Benefits and Rewards
• At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.
• You'll benefit from:
• 25 days annual leave, plus bank holidays
• Hybrid working after probation
• Private health insurance, including dental, optical and hearing cashback
• Income protection (worth x4 your base salary for up to 5 years)
• Life assurance (worth x4 your base salary)
• 24/7 health advice line and access to virtual GP appointments
• In-house barista: enjoy freshly brewed drinks throughout the day
• Office snacks, including fruit and refreshments
• Regular team breakfasts and lunches
• Recognition awards: £100 spot prizes for going above and beyond
• "Work From Anywhere" weeks: work remotely from a location of your choice
• Referral bonus: earn up to £2,000 for successful referrals
• Birthday and work anniversary gifts
• Regular social events including summer and Christmas parties, hikes, pub quizzes and more
• If you're passionate about building lasting client relationships, enjoy consultative selling and want to be part of a growing technology business that's transforming the legal sector, we'd love to hear from you.
• REF-229 454

Additional Information

Location : Waterloo (Hybrid after probation) Salary : Competitive base salary plus a healthy commission structure, giving you the opportunity to maximise your earnings Are you someone who enjoys building long-term client relationships? Enjoy helping customers get the very best from technology while growing your accounts? We're looking for an Account Manager who enjoys building relationships as much as delivering results. You'll work closely with a portfolio of clients, helping them succeed while growing your accounts through a consultative approach. About InfoTrack InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes. As our customer base continues to grow, we're looking for an experienced Account Manager to strengthen client relationships, increase product adoption and identify new commercial opportunities across our existing customer base.

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