Cloud Systems Engineer

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As a Cloud Systems Engineer, you will support the maintenance & improvement of the Fastmarkets IT estate across our three main IT Operations pillars: Networks, End User Compute (including Windows and Mac) and Microsoft 365. You will help ensure the business is running seamlessly on secure, resilient & fit for purpose infrastructure, throughout an exciting period of growth & change. This role suits a versatile generalist with hands-on technical skills across multiple disciplines, combined with effective communication and a strong team ethic. Fastmarkets' IT Operations team is responsible for providing a front door into Fastmarkets Corporate and Digital Applications and Services for over 700 employees and 150 supplier partners across the globe with a variety of persona needs. The business operates with a Microsoft cloud-first view across all pillars of technical delivery and needs to provide a seamless experience as far as possible, across both Windows and Mac user communities. Job Purpose: As a Cloud Systems Engineer, you will support the maintenance & improvement of the Fastmarkets IT estate across our three main IT Operations pillars: Networks, End User Compute (including Windows and Mac) and Microsoft 365. You will help ensure the business is running seamlessly on secure, resilient & fit for purpose infrastructure, throughout an exciting period of growth & change. This role suits a versatile generalist with hands-on technical skills across multiple disciplines, combined with effective communication and a strong team ethic. Fastmarkets' IT Operations team is responsible for providing a front door into Fastmarkets Corporate and Digital Applications and Services for over 700 employees and 150 supplier partners across the globe with a variety of persona needs. The business operates with a Microsoft cloud-first view across all pillars of technical delivery and needs to provide a seamless experience as far as possible, across both Windows and Mac user communities. PRINCIPAL ACCOUNTABILITIES End User Compute: Support and administer end user devices across both Windows and Mac estates, all managed through Microsoft Intune - including device build, enrolment, patching, application delivery and endpoint security. Provide hands-on support to users in the office and remotely. Microsoft 365: Help administer the Microsoft 365 tenant, including Exchange Online, Teams, SharePoint, OneDrive and identity in Entra ID. Carry out routine admin tasks such as user lifecycle, licensing, groups, permissions and basic troubleshooting. Service Delivery & Support: Act as an escalation point for the Service Desk, working 2nd/3rd line incidents and requests across the three pillars. Collaborate with 3rd party partners to resolve issues and follow through to root cause. Assurance, Governance & Continuous Improvement: Contribute to asset lifecycle, patching, backups and recovery processes. Work alongside Information Security to uphold agreed standards, and proactively identify opportunities to improve the IT estate. KEY INTERFACES CIO CTO Head of IT Operations Facilities Management Head of SRE Head of Information Security Cross technology managers/architects Cross functional businesses stakeholders 3rd Party Technology Vendors We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world's leading and most trusted price reporting, events, and intelligence service for the markets we serve. We're proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on. KNOWLEDGE, EXPERIENCE AND SKILLS We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly. Hands-on experience in an IT Operations, infrastructure or end user support role, ideally within a global organisation. We are open to candidates looking to take a step up, provided they bring solid generalist foundations across at least two of our three pillars (Networks, End User Compute, Microsoft 365) and an appetite to grow into the third. End User Compute: Experience supporting Windows and Mac devices in a corporate environment, with hands-on use of Microsoft Intune (and ideally Microsoft Autopilot) to manage both platforms end-to-end - enrolment, compliance, configuration profiles and application deployment. Microsoft 365: Practical experience administering Microsoft 365 services - Exchange Online, Teams, SharePoint, OneDrive - along with Entra ID for identity, group and licence management. Awareness of common enterprise security tooling and a willingness to work alongside Information Security to maintain and fine-tune controls ac

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