Analytical Solutions Sales Operations - LATAM

Responsibilities

• Identify and respond to customers' inquiries and ensure resolution to customers' satisfaction.
• Provide day-to-day administrative support to the Sales team, facilitating smooth execution of sales activities and achievement of commercial objectives.
• Support the preparation, tracking, and updating of sales forecasts, ensuring data consistency and alignment with commercial inputs.
• Maintain and regularly update sales opportunities in Salesforce (SFDC), ensuring data accuracy, completeness, and traceability.
• Prepare, analyze, and distribute business report, providing visibility on revenue and order intake to support business decision-making.
• A nalyze Flat Files report to validate and control revenue data, identifying discrepancies and supporting continuous process improvement.
• Create and validate instrument and consumable orders in SAP, ensuring compliance with internal procedures and policies.
• Responsible for creating and maintaining Sales Rep Codes in SAP for new sales representative
• Responsible for opening and managing warranty registration records once orders are delivered and invoiced

Requirements

• Candidate must possess at least a bachelor's degree in business administration or equivalent.
• At least 3 years' experience in a customer care environment.
• Experience in SAP system.
• Good interpersonal & communication skills.
• Self-motivated, pro-active, analytical mind set and good problem-solving skill.
• Computer literate, knowledge in MS Office - Excel, Word, PowerPoint.
• PREFERRED CHARATERISTICS
• A talented team player and able to work independently.
• Good computer skills including SAP, MS Office (Word, Excel, PowerPoint) and Outlook.

Benefits

Additional Information

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job Title Analytical Solutions Sales Operations - LATAM Location(s) Santiago Job Description PerkinElmer seeks a motivated, experienced customer care representative to accelerate our growth. This position is responsible for the delivery of customer order processes that support the business needs of the assigned region.

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