Program Manager - Community Programs

Responsibilities

• Oversee end-to-end execution of digital community programs (e.g., Community Live, User Groups, etc.), ensuring timelines, deliverables, and quality standards are consistently met
• Manage all execution details with precision, including program calendars, session readiness, speaker coordination, registration setup, and promotional timelines
• Proactively identify risks, gaps, and dependencies, and take action to keep programs on track
• Ensure content reaches the right customer audiences (Decision Makers, Administrators, End Users) at the appropriate lifecycle stage
• Partner cross-functionally to execute promotional campaigns that drive awareness, registration, and engagement
• Track, analyze, and report on program performance (e.g., registration, attendance, engagement, CSAT), using insights to inform improvements
• Identify opportunities to streamline processes, increase efficiency, and scale program delivery
• Take on stretch assignments and support adjacent initiatives as needed, including lifecycle automation and omni-channel customer engagement programs
• Adapt quickly to changing priorities and regional needs, ensuring consistent global execution
• Bring forward ideas, challenge the status quo, and contribute to continuous improvement of programs and processes
• Collaborate with global teams across regions and time zones to ensure seamless program execution and a consistent customer experience; flexibility to align with U.S. working hours as needed
• Impact on the Business
• Drives customer onboarding, adoption, retention, and growth through well-executed, scalable programs
• Increases operational efficiency by reducing manual workload for CSMs
• Improves consistency, quality, and predictability of customer-facing initiatives
• Enables scalable growth of customer education and engagement
• Introduces continuous improvements through proactive ideas and execution excellence
• Required Qualifications & Skills
• Proven experience in program management, project management, or execution of digital/customer-facing programs
• Exceptional attention to detail and strong organizational skills
• Proactive, self-starter mindset with a bias for action and ownership
• Curious and solutions-oriented, with a willingness to learn quickly and improve continuously
• Strong ability to manage multiple priorities, timelines, and dependencies in a fast-paced environment
• Comfortable working with data to measure performance and inform decisions
• Clear and effective communicator, able to collaborate cross-functionally
• Demonstrated "can-do" attitude with flexibility and adaptability
• Comfortable working in a global environment with flexibility across time zones, including partial alignment with U.S. working hours
• Adaptable and eager to take on new challenges, with the ability to support initiatives beyond core responsibilities
• #LI-MP1

Additional Information

Meet the Moment with Alteryx We're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the transformation. You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible. If you're ready to meet the moment with innovation, curiosity, and excellence, there's a place for you here. As a Program Manager - Community Programs (Execution-Focused) , You will operate as a highly organized, detail-oriented execution lead responsible for executing and orchestrating scalable, customer-facing programs. You will ensure initiatives are delivered on time, with precision, and with a strong focus on quality and impact. This role is execution-driven and requires someone who is proactive, curious, and constantly looking for ways to improve how processes are delivered. You will bring structure-owning the details while also identifying opportunities to optimize, innovate, and scale. You will partner closely with Community, Customer Success, Marketing, Operations, and Product teams to deliver the right content, at the right time, through the right channels. Success in this role requires a can-do attitude, a bias for action, and the ability to move quickly while maintaining high standards of execution . You will thrive in a fast-paced environment where we are learning quickly, adapting, and bringing forward new ideas. This role operates in a global environment and may require flexibility across time zones, as well as the ability to support evolving business needs and adjacent initiatives.

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