Concierge Guest Experience (Onshore)
External
Accorhotel · Moncton, CanadaFull-timeRemote1mo ago30+ days old, may be filled
CRMSalesforce
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Responsibilities
- Curate highly personalized concierge experiences for our valued clients and guests
- Design and book bespoke excursions, transfers, and exclusive experiences
- Anticipate guest preferences and identify refined upsell opportunities
- Collaborate closely with Yacht Operations and Sales for flawless execution
- Deliver a seamless digital experience through CRM and guest platforms
- Resolve inquiries with elegance and efficiency, discreetly communicate with management on complex matters
Benefits
Learn, grow and develop your skills with our world renowned, well established global luxury brand4 weeks' paid vacation , 13 paid statutory holidays annually , fully paid training delivered virtuallyComprehensive Benefits: Medical/Dental coverage or you and your family, with premiums paid by the company, plus a company matching pension plan of up to 5%.Remote Work Flexibility: Enjoy the flexibility and convenience of working hybrid, or fully from home$300 Annual Wellness Subsidy to invest in your well-beingTravel Discounts: Exclusive global discounts at our Accor luxury properties worldwideWhat You Need to Be Successful:Exceptional verbal/written English required , other languages an asset.Hospitality, Tourism, Sales, Sailing or Hotels , education or experience is requiredMinimum 1 year experience in luxury sales and/or service required, ultra-luxury is a strong assetMust be able to build rapport effortlessly, and have a proven ability to curate high-end experiencesDeep understanding of ultra-luxury travel and elevated guest expectationsAbility to discern guest needs and have a proactive mindsetProficient with Customer Relationship Management software, (ex Salesforce), and digital platformsMeticulously organized, adaptable in a fast-paced, ever-changing, luxury environmentCapability to multi-task effectively with extreme attention to detailAvailability, Location, and Internet:You must reside in and be working from NB, NS, PEI or QCThis is not a part-time or temporary summer student position , this is a full-time, permanent career opportunityWe are open 7 days a week, must be able to commit to a schedule that includes weekends, and evenings and holidays. Note: schedules are consistent, and include two consecutive days off weeklyMust be currently legally able to work full time in CanadaMust have a suitable workspace and a high-speed, direct internet connection (no wireless or satellite)Why Accor Global Reservation Centre?Deadline to Apply is 4:00pm AST Thursday April 23How to Apply: careers.Accor.com Use Keyword: MonctonConnect with us on our social media platforms: Facebook, Instagram and LinkedIn to discover more about us, our unique workplace culture, and exciting opportunities! To find us search for Accor Global Reservation Centre MonctonDental insurancePaid time offRemote work options
Additional Information
Concierge Guest Experience (Onshore) We are seeking a polished, intuitive Concierge to curate seamless, bespoke journeys for our discerning guests-before and after their voyage. You will anticipate needs, orchestrate exceptional experiences, and deliver service defined by discretion, precision, and excellence.
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