Field Service Lead, Warsaw IN

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Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: Field Service Lead, Warsaw IN 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You'll Make in this Role This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location. Also requires customer service in the delivery, pickup and service of medical equipment including loading and unloading of that equipment in company vehicles. Responsibilities include administrative duties including performing and assisting in maintaining inventory of products, parts, disposables and supplies. In the absence of service center management, the individual in this position serves as the service center designee and assumes the associated responsibilities. As a Field Service Lead you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Training other service center employees with respect to operational protocols and processes and training customers on Solventum product and processes through basic troubleshooting protocols Ensuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment Providing input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements compliance Overseeing of local business operations to include metrics and required use of couriers Preparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipment Prioritizing equipment needs to execute daily customer support needs, including quantity, time frame and resource allocation Loading & unloading medical devices and supplies Processing documentation for delivery and retrieval of products. Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure. Serving as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location. Company Vehicle This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution. Five (5) years of customer-facing experience in a private, public, government, or military environment. One (1) year of experience in a team lead and/or supervisory role in a private, public, government, or military environment. A current, valid driver's license. Additional qualifications that could help you succeed even further in this role include: Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties Maintain physical requirements of the position through fitness testing as required i

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