Urgent requirement for Customer Service Representative

About the role

Position Details: Job Title: Customer Service Representative Location: Warrendale, PA Duration: 6+ Months (Temp to hire) Job Description: Receive and place telephone calls. Perform data entry and use software programs. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Must document all calls and evaluate each account to determine if further research is necessary. Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. Requires close attention to accuracy, performs independently, subject to practices and procedures. Remarks OVERTIME IS MANDATORY FOR POSITION!!! UPDATE - NO TESTING OR INTERVIEWS REQUIRED FOR THIS POSTING! Will take 50-60 calls a day There may be a possibility that they will be temp to hire. It will depend on performance and business need as the year progresses Initial training is roughly 2 weeks and during this time it would be 9:30 am - 6:00 pm Work schedule 9:00 am - 6:00 pm High School Diploma All your information will be kept confidential according to EEO guidelines.

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Company Intel

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