ID Administrator

Responsibilities

• Ø Create, delete, reset and suspend user's ID on operating system (eg. Windows, Linux, etc.) and application per approved change request.
• Ø Comply with instituted workplace security at customers' premises.
• Ø Provide accurate and timely reporting daily
• Ø Review and update ID admin documentation where required
• Ø Participate in IT audit by providing information and documentation in a timely manner and achieve SAT audit rating.
• Ø Perform level 1 support & troubleshooting for ID related problems.
• Ø Perform tasks assigned by line manager and be always contactable.
• Ø Issue pin mailers and answer phone/email enquiries from institution users.
• Ø Perform labelling, ID revalidation and remediate all deviations in a timely manner.
• Ø Perform Privilege Authorization Revalidation and remediate all deviations in a timely manner.
• Ø Perform timely escalation to respective support team where necessary.
• Essential skills and experience required:
• Ø Diploma or Any equivalent, in any Technical discipline
• Ø Minimum 2-5 years' experience in user support and helpdesk duties
• Ø Strong problem solving and system troubleshooting skills
• Ø Technically proficient in Microsoft Office

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Company Intel

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