Temp Shift Supervisor; Penn Class of 1923 Ice Rink

Responsibilities

• Job Description
• Supervise rink attendants and housekeeping staff during assigned shifts.
• Oversee and support all rink programming during shifts; troubleshoot issues or escalate to management as needed.
• Deliver excellent customer service by assisting patrons with questions regarding facility operations and programs; answer phone inquiries and seek clarification when necessary.
• Operate ice resurfacing equipment safely and responsibly between group uses.
• Maintain facility cleanliness by supervising housekeeping staff and performing cleaning duties as required, including sweeping locker rooms, restrooms, and common areas, and emptying trash at closing.
• Accurately operate the point-of-sale (POS) system, process sales and payments, and balance cash registers at the end of each shift.
• Count and verify cashier and manager change bags at the beginning and end of shifts; record all amounts in the cashier log and secure cash and checks in the safe.
• Record chiller readings as required and report any concerns to management.
• Complete Shift Supervisor logs at the start, during, and end of each shift.
• Ensure coverage for scorekeeping duties by securing a replacement or assuming the role if necessary.
• Enforce facility policies, safety standards, and professional appearance requirements for staff during shifts.

Requirements

• High school diploma or GED required; equivalent combination of education and experience considered.
• Demonstrated experience in operational or shift-based management required.
• Experience in ice rink, recreation, or athletics facility operations preferred.
• Strong verbal and written communication skills.
• Ability to provide excellent customer service to a diverse patron base.
• Previous retail or sales experience is desirable.
• Availability to work evenings and weekends as scheduled.
• Ability to lift 24-50 lbs. and perform physically active work.
• Dress Code & Safety Requirements
• Clean, casual attire required; no faded, torn, or ripped clothing.
• Shorts, tank tops, and apparel with offensive or objectionable graphics are not permitted.
• Closed-toe, full-coverage footwear required; steel-toe shoes or boots recommended.
• Sandals or open-toe shoes are prohibited.
• About the Division of Business Services
• Revenue growth and retention through improved marketing efforts, extended services, and new distribution channels
• Driving productivity through the effective use of technology
• Enhancing service offerings through upgrades and expansions of facilities
• For more information about the Division of Business Services,

Benefits

Additional Information

University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. Posted Job Title Temp Shift Supervisor; Penn Class of 1923 Ice Rink Job Profile Title Temporary Employee - Non-Exempt Job Description Summary

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