Utility Billing Specialist II
External
Denver · Greater Denver AreaFull-timeHybrid2d ago
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Requirements
- We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and
Benefits
The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $22.53 and $28.17. We also offer generous benefits for full-time employees which include but are not limited to:A guaranteed life-long monthly pension, once vested after 5 years of service457B Retirement Plan140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per yearCompetitive medical, dental and vision plans effective within 1 month of start dateLocation & ScheduleWho We Are & What You'll DoThe Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by safely and efficiently delivering effective, high quality, sustainable and equitable public infrastructure, and services.Specifically, as a Utility Billing Specialist II you will:Perform technical analysis of sanitary sewer, storm drainage, and sidewalk accounts for correct billing calculations based on customer requests or discrepancies identified by technicians.Conduct in-depth research to identify changes that affect billing charges, initiate inspections to correct billing problems/charges, and verify that completed inspections are accurate based upon established criteria.Determine financial adjustments on sanitary, storm drainage, and sidewalk accounts; manage delinquencies and collections, correct and prepare adjusted invoices, and generate correspondence to communicate results to customers.Conduct detailed reviews of billing data information on customer accounts to determine accuracy.Respond to customer inquiries and explain city and agency policies, procedures, and Denver ordinances pertaining to sanitary sewer and storm drainage billing calculations.Utilize several internal billing systems, Assessor records and maps to verify ownership and parcel data, and GIS reports and aerial photography to describe to customers current and previous parcel information as it relates to parcel size, boundaries, and impervious areas.Prepare reports for title companies and assist customers with inquires related to real estate transactions.Perform other related duties as assignedPlease note, this position is heavily oriented towards customer service. The individual in this role will spend a significant portion of their time interacting with customers, primarily via phone and email.Dental insuranceVision insurancePaid time offFlexible schedule
Additional Information
About Our Job Utility Billing Specialist II - Department of Transportation and Infrastructure With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
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