Client Program Manager

Responsibilities

• Serve as the primary program owner for medium to high-complexity programs, portfolios or projects of strategic importance.
• Build and maintain trusted executive-level relationships with client leaders and internal partners.
• Act as a strategic advisor to clients-providing insight, guidance and best-fit solutions to achieve desired business outcomes.
• Champion the voice of the customer, ensuring feedback informs roadmap, delivery and solution decisions.
• Own client business objectives and success metrics.
• Lead development of integrated program plans, including scope, milestones, dependencies, resources and delivery schedules.
• What you will need to have:
• Bachelor's degree in business, operations or a related field.
• 6+ years of experience in program and project management within business and IT environments.
• Proven success delivering large, complex and strategic programs.
• Demonstrated experience with data-driven management, metrics and executive reporting.
• Experience influencing cross-functional teams.
• What would be great to have:
• 3+ years of experience in the financial services or payments industry.
• Deep understanding of program/project management lifecycles and delivery governance.
• Broad knowledge of platform-based solutions and enterprise technology environments.
• This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
• Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity:
• Note to agencies:
• Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
• Warning about fake job posts:

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Program Manager What Does a successful Client Program Manager do at Fiserv? As a successful Client Program Manager, you will ensure Fiserv consistently delivers on its commitments to strategic financial institution clients. You will play a pivotal role in driving client satisfaction, delivery excellence and long-term partnership value by orchestrating complex programs and portfolios across the organization.

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