Acute Patient Access Services Representative

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Primary City/State: Scottsdale, Arizona Department Name: Admitting-Psych Work Shift: Day Job Category: Revenue Cycle Great careers are built at Banner Health. We're looking for the best and brightest to join our team that earned Great Place To Work® Certification™. Apply today to build your career. Banner Behavioral Health Hospital is a small specialty hospital that is free standing for behavioral health patients. All ancillary teams work together toward the same outcome, a great experience for our patients. Joining the PAS team, the chosen candidate with have opportunities for advancement not only at our facility but within the PAS arena throughout Banner Health. The Acute Patient Access Services Representative at Banner Behavioral Hospital is the first person our patients contact when entering our facility. The Acute PAS Rep registers/admits our patients into the hospital, obtains signatures on all pertinent paperwork, obtains their benefit information, provides financial counselling, and makes collection attempts on all patient's financial obligations at the time of admission. At time of discharge the Rep's responsibility is to return the patient's valuables and to collect any additional monies due. Schedule: Sat 7a-7:30p; Sun 10-6:30p; Mon 10-6:30p; Tues 10-6:30p (Requires Rotating Holidays and must be flexible to have schedule revised to meet department needs if/when necessary.) Enjoy a flat rate $1/hour weekend shift differential for all weekends hours and an 18% night shift differential for hours after 7pm if/when applicable. For more than four decades, Banner Behavioral Health has provided 24/7 crisis intervention and therapeutic services in a medically safe, recovery-focused environment. Banner Behavioral Health has 156 licensed inpatient beds and is located in Scottsdale, AZ. Our focus is on adults and adolescents dealing with mental health and/or chemical dependency issues who voluntarily seek help. Our highly skilled and compassionate staff are dedicated to providing a therapeutic healing environment and excellent health care experience. POSITION SUMMARY This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients' insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service. CORE FUNCTIONS 1. Verifies patient's demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s). 2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7. 3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits. 4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication. 5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management. 6. Obtains federal/state compliance information, consents and documentation required by the patient's insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently. 7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application. 8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team. 9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure

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