Network Operations Centre Engineer

Responsibilities

• Proactively monitor network performance, capacity, and availability using enterprise monitoring tools (e.g. SolarWinds, PRTG, Juniper MIST).
• Diagnose, troubleshoot, and resolve network faults across LAN, WAN, SDWAN and telecoms services while minimising service impact.
• Log, manage, and progress incidents and service requests through the full lifecycle, maintaining accurate updates and detailed documentation.
• Work within defined Service Level Agreements (SLAs) to ensure timely resolution and high first-time fix rates.
• Perform routine network health checks and preventative maintenance activities, deploying patches, firmware updates, and minor configuration changes as required.
• Produce clear incident reports, shift handovers, and technical documentation.
• Escalate complex or unresolved issues to senior engineers or external vendors where appropriate.
• Communicate clearly and professionally with customers, suppliers, and internal stakeholders, remaining calm under pressure.
• Join Capita - Where Innovation Meets Opportunity
• We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you. Check out our website www.capita.com
• What's in it for you?
• A salary of upto £32,000 per annum along with an attractive 30% shift allowance
• Extensive training opportunities to support technical and professional development
• Opportunities for career progression within Network Engineering and Technology Operations
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• Free onsite parking
• company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career
• Unlock Your Potential with Capita

Requirements

• Practical experience in troubleshooting across routing and switching technologies.
• Experience working as a Network Engineer in an enterprise or service provider environment is desirable
• Ideally an understanding of networking fundamentals including TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols (e.g. BGP, OSPF).
• Desirable to have experience supporting multi-vendor environments (e.g. Cisco, Juniper, Palo Alto, AWS).
• Familiarity with monitoring, alerting, and ticketing systems (e.g. SolarWinds, ServiceNow, BMC Remedy).
• Excellent problem-solving and analytical skills.
• Ability to remain calm and methodical during high-severity incidents.
• Highly organised, with strong attention to detail and documentation standards.
• Team-oriented, with the confidence to take ownership of incidents and decisions.
• CCNA or equivalent networking certification is desirable but not essential (CCNP, JNCIA advantageous).
• Eligible to obtain Security Clearance.
• Based onsite within our brand new Technology Operations Command Centre, you will play a key role in ensuring the stability, performance, and availability of complex network and systems environments, working closely with internal engineering teams and third-party suppliers.

Benefits

Additional Information

We are seeking a Network Operations Centre (NOC) Engineer to join our 24/7 Technology Operations Command Centre operation based at Hill View House, Newtownabbey. This is a hands-on, shift-based role operating in a fast-paced, high-visibility environment, responsible for the monitoring, diagnosis, and resolution of network incidents across a diverse, mission-critical customer estate. Working Pattern 24/7 shift-based role (days and nights) Typical pattern: 4 on / 4 off Day shifts: 07:00-19:00 Night shifts: 19:00-07:00 Job title: Network Operations Centre Engineer Job Description:

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