Public Safety Dispatcher I

Requirements

• Public Safety experience
• Dispatch experience
• The duties of this position require:
• Ability to perform multiple tasks at one time and to remain calm in stressful situations.
• Ability to enter and retrieve data from a computer terminal, PC or other keyboard device with speed and accuracy.
• Ability to communicate effectively and coherently over law enforcement radio channels while initiating and responding to radio communications.
• Skill in using equipment such as multi-frequency radio, teletype, telephone, TDD and computers.
• Skill in communicating with members of the public and departmental staff both orally and in writing.
• Other Requirements:
• Must achieve certification in IOWA/NCIC (National Crime Information Center) System within 6 months of employment.
• Must attend 40-hour training course at Iowa Law Enforcement Academy within one year of employment.
• Must pass CritiCall Testing, which screens for the basic skill set needed to perform the job.
• Must pass departmental background check.
• Characteristic Duties and Responsibilities
• Operates a multi-frequency radio system in accordance with FCC regulations and completes a radio log and other records as required.
• Operates a multi-line telephone system providing emergency and business information.
• May be responsible for monitoring 911 phone system.
• Monitors radio traffic from surrounding local and state law enforcement agencies and relays information to patrol units.
• Dispatches duty personnel to requests for assistance or complaints.
• Receives and provides information to visitors, faculty, staff, and students.
• Notifies on-call personnel as required by departmental policy.
• Receives and relays emergency weather and road information to public safety officers and to other university departments and the university administration as required.
• Provides information to institutional public information services or outside news services on incidents and accident information as required.
• Monitors, updates, and relays information regarding building alarms.
• Operates a computer for the state crime computer network.
• Maintains voice communication tapes and applicable files and manuals for reference at public safety dispatch office.
• Knowledge, Skills, and Abilities
• Knowledge of the geography of the university campus.
• Knowledge of FCC regulations and public safety dispatching procedures.
• Skill in using equipment such as multi-frequency radio, teletype, telephone, TDD, and computers.
• Ability to enter and retrieve data from a computer terminal, PC, or other keyboard device.
• Ability to perform multiple tasks at one time and to remain calm in stressful situa

Benefits

Additional Information

Position Title: Public Safety Dispatcher I Job Group: Merit Required Minimum Qualifications: - Any combination of clerical education or experience and/or college or university level course work which is equivalent to two years of full-time employment. Job Description: The Department of Public Safety at Iowa State University is seeking candidates for a Public Safety Dispatcher I. Under general supervision, this position provides communications of a public safety nature for university police and other departments as well as surrounding law enforcement agencies and emergency response agencies utilizing multi-frequency radio, computer systems, telephone, TDD (telecommunications device for the deaf), and personal contact. In addition, this position is responsible for monitoring university emergency phones and multiple alarm systems.

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