Senior Legal Operations Manager

About the role

We're looking for a U.S.-based Seni or Legal Operations Manager to sca le and o ptimize how the Veeam Lega l team o pe rates . You'll serve as a strategic partner to Legal leadership - owning the operational foundation across intake, contracting workflows, reporting, and technology. This role is hands-on in driving process improvement, system governance, and stakeholder experience, while also serving as the primary administrator for our Contract Lifecycle Management (CLM) platform and Legal matter management system.

Responsibilities

• Partner with Legal leadership to define and execute the Legal Operations roadmap, leading cross-functional projects end-to-end from requirements gathering through adoption and outcomes
• Own CLM platform administration, including workflow configuration, template and clause library governance, user access, and integrations with intake tools, e-signature, and CRM systems
• Administer the Legal matter management system, including intake and triage configuration, matter lifecycle tracking, outside counsel collaboration, e-billing, and spend tracking
• Define, maintain, and improve dashboards and KPIs - request volume, cycle time, SLA adherence, and exception rates - and translate data into actionable recommendations for Legal leadership
• Build and maintain centralized knowledge resources including process documentation, playbooks, and self-service guidance, and deliver training for Legal and business stakeholders
• Support Legal budget planning, outside counsel onboarding, and vendor operations in partnership with Legal leadership and Finance
• Develop and manage communications with external third parties, the Legal team, and the broader Veeam organization

Requirements

• 5+ years of experience in Legal Operations, contract operations, or business operations in a corporate environment
• Demonstrated experience administering and improving a CLM platform, including workflow ownership, configuration, reporting, and user enablement
• Proven ability to drive process improvement and operational scaling in a fast-paced, cross-functional environment
• Strong analytical and reporting skills with the ability to translate metrics into operational improvements and stakeholder-ready insights
• Excellent communication and stakeholder management skills, with the ability to influence without formal authority
• Bachelor's degree or equivalent experience; J.D. not required
• Bonus Skills
• Experience with matter management systems and outside counsel management platforms
• Familiarity with e-billing platforms and legal spend management workflows
• Experience implementing self-service legal tooling or knowledge management systems
• What you'll get
• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Medical, dental, and vision coverage starting on your first day
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
• 401(k) retirement plan with company matching contributions
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• AirVet: 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental health insurance options
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
• Compensation Transparency
• In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, ret

Benefits

Additional Information

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world's biggest brands. #LI-JC2 #LI-REMOTE

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