ServiceNow Senior Developer

Responsibilities

• User Experience Strategy & Design
• Lead UX design strategy, ensuring alignment with SIE experience principles, brand guidelines, and accessibility standards on the ServiceNow platform.
• Translate business requirements and user needs into user journeys, information architecture, wireframes, prototypes, and user experiences.
• Conduct usability assessments, user feedback reviews, and journey analysis to identify friction points and drive continuous experience improvement.
• Define and maintain reusable UX patterns and standards across ServiceNow HR and employee-facing experiences.
• ServiceNow UI Development & Implementation
• Design and build responsive, user-friendly interfaces using ServiceNow UI Builder, Service Portal, Employee Center, and/or other approaches.
• Develop and customize UI components, widgets, layouts, and themes using HTML, CSS, Glide Api JavaScript, and ServiceNow APIs.
• Optimize UI performance, accessibility (WCAG 2.1+), and cross-browser/device compatibility.
• Manage and maintain the user interface layer of ServiceNow applications.
• Platform Delivery & Engineering Collaboration
• Partner closely with ServiceNow developers, architects, and product owners to ensure UI designs integrate seamlessly with workflows, data models, and platform capabilities.
• Participate in Agile ceremonies, backlog refinement, and sprint planning to ensure UX work is properly scoped and delivered.
• Support ServiceNow upgrades and platform changes, proactively identifying and mitigating UI/UX impacts.
• Troubleshoot UI defects and usability issues, delivering scalable and supportable solutions.

Requirements

• 3-5+ years of experience in UI/UX design and front-end development, with 2-3+ years of hands-on ServiceNow UI experience.
• Demonstrated experience with ServiceNow UI Builder, Service Portal, and/or Employee Center frameworks.
• Strong proficiency in HTML, CSS, JavaScript, and responsive design principles.
• Solid understanding of user-centric design methodologies, usability testing, and accessibility standards (WCAG).
• Ability to balance design quality with platform constraints, timelines, and delivery priorities.
• Experience delivering enterprise-scale portals or digital experiences, ideally in HR, recruiting, or employee-facing domains.
• Familiarity with UI design and visualization tools (e.g., Figma, Miro).
• Experience with Agile development methodologies and tools (e.g., Jira, Confluence).
• At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.
• Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
• In addition, this role is eligible for SIE's top-tier benefits package that includes paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
• The estimated base pay range for this role is listed below.
• €87.800 - €131.800 EUR
• Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
• Please refer to our Candidate Privacy Notice for

Benefits

Additional Information

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Role Overview: Sony Interactive Entertainment (SIE) is seeking a ServiceNow Platform Developer with strong UI/UX experience to elevate the end-to-end user experience across our ServiceNow-based portals and workspaces. In this role, you will design and deliver intuitive, accessible, and scalable digital experiences that empower employees across the SIE ecosystem. This is a high-impact position at the intersection of design and engineering, where you'll help shape modern, user-focused experiences on the ServiceNow platform. You'll work with tools like UI Builder to customize and extend out-of-the-box capabilities, while also creating new workspaces and portals from the ground up.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at sonyinteractiveentertainmentglobal? Share your experience