Technical Support Engineer

External

Humans Since 1982 Ab · Stockholm, Sweden

Full-timeUnknownToday

DocumentationLinuxMovePython

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About the role

Tech support at Humans since 1982 is an adventure. You will work directly in our studio and manufacturing line, supporting artworks made entirely in-house in Sweden, and collaborate closely with the design team on how they move and behave. Our clients are not typical-they are collectors, institutions, and brands shaping culture globally. We create for those who shape the world, which sets a high bar for everything we do. You will play a key role in making sure our artworks continue to tick-overseeing and fine-tuning animations, and safeguarding the precision and quality that define our work. Your responsibility is not only to fix issues, but to ensure that every piece continues to deliver the fascination and wonder our collectors expect over time. On any given day, you may be: Troubleshooting support cases and verifying possible solutions in the studio to prove your theories Configuring, installing, and testing software on artworks Developing small fixes and improvements and documenting your work processes Coordinating with colleagues, customers and support partners (sometimes across time zones) to manage customer needs Assisting developers with troubleshooting hardware issues, such as broken PCB boards and understanding the root cause Monitor support cases and analyze trends in issue types for regular feedback to development Maintaining clear documentation of each case and ensuring consistent communication with internal teams Supporting and maintaining the studio's internal IT setup, including networks, servers, and account management You will also master the animation software tool for the timebase artworks and continuously improve the movements and build new animations We believe that you have: A technical post-secondary education (or equivalent hands-on experience) Experience working in technical support, service, or other customer-facing role Practical experience with electronics, working with components, cables, circuit boards, ESD safety, soldering. A good understanding of networks and how systems communicate (e.g. CAN bus, USB, WiFi, Ethernet) Experience working with Linux-based systems along with a general understanding of server environments and system configuration Basic programming skills (e.g. Python or similar) Fluent in English (required), Swedish is a plus, and additional languages are beneficial A curious and hands-on approach to problem solving, with an interest in learning new technologies This is a hands-on role, so you should be comfortable working from our Stockholm studio. We're looking for someone curious, responsible, and committed for the long term-your work will directly impact the quality and precision of our artworks.

Benefits

Competitive salary30 days of paid vacationWellness allowanceA unique opportunity to work at the intersection of art, design, and technology-rare in SwedenRapid career development in a high-end, globally recognized studioCulture at Humans since 1982At Humans since 1982, we operate in a niche of luxury collectible design and art, where exclusivity, high precision, and uncompromising quality are essential-and where every piece is designed to bring fascination.We value ownership and high standards. You are expected to take initiative, think critically, and contribute beyond your immediate scope. Collaboration is key, but so is independent execution.We move fast and build with an entrepreneurial mindset, while maintaining the level of precision and craftsmanship our work demands. As we grow, every team member plays a direct role in shaping both the work we create and the culture we build.humanssince1982.com / Instagram: humanssince1982

Additional Information

Humans since 1982 is a Swedish contemporary art and design studio operating at the intersection of art, design, and technology. Our signature series, ClockClock and A million Times, are internationally recognized and collected by some of the world's most prestigious collectors, museums, luxury brands, and leading companies.

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