Lead, Student Communities - WGU Academy

Responsibilities

• Lead the vision, strategy, and execution of student community programs, clubs, and engagement initiatives.
• Build and support a network of faculty volunteers and club advisors to strengthen student connections across the lifecycle.
• Partner cross-functionally with communications, PR, enrollment, academic teams, and other stakeholders to enhance community participation.
• Develop and maintain processes, policies, and programs that improve student experience and operational efficiency.
• Monitor and moderate online community spaces, ensuring an inclusive, engaging, and high-quality environment.
• Analyze engagement and student success metrics, including retention and graduation trends, and report insights to leadership.
• Plan and execute virtual and in-person community events that increase engagement and brand awareness.
• Work Location/Schedule: This is a full-time, U.S.-based remote role with standard business hours (8:00 a.m. to 5:00 p.m., Monday-Friday) in the employee's local time zone.
• What You'll Bring (Minimum Requirements):
• Bachelor's degree in Marketing, Communications, Information Technology or a related discipline.
• Two (2) years of experience leading a student community with user engagement, project management, and multiple social platforms.
• Experience reporting and managing data using reporting platforms such as Salesforce, Tableau or Power BI.
• Strong interpersonal, communication, and conflict resolution skills with excellent writing ability
• Ability to manage multiple priorities and projects in a fast-paced environment with a results-driven mindset
• Experience building or supporting student or community engagement programs such as forums, ambassador programs, or clubs
• Bonus Points (Preferred Qualifications):
• Master's degree in a related field
• Experience leading initiatives that promote engagement, retention, and success among underserved student populations, including first-generation, community college, and TRIO students.
• Experience supporting students in an online learning environment.
• Experience with UX design
• Project management experience and ability to lead cross-functional initiatives
• At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.
• We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.
• Introductory call
• Hiring manager interview
• Panel interview
• Visa Sponsorship
• While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

Benefits

Additional Information

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Professional 307 Pay Range: $66,300.00 - $99,500.00 Job Description Develops and maintains dynamic student community programs that creates a safe space for prospective students, current students, and alumni that encourages relationship building and networking for their professional success. Responsible for organizing faculty volunteers and club advisors to form a student community team as they connect with prospective, active, and former WGU students. Coordinates with Volunteers and club advisors who provide input. Responsible for managing community-building initiatives which impact student success and improve the student experience.

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