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Online - Customer Service Specialist - Hotel Reservations

External
destinationknot logoDestinationknot · Atlanta, GA
Full-timeRemote1mo ago
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About the role

We are passionate about making travel seamless and memorable. We specialize in tailored travel experiences for leisure clients, with a focus on excellent customer support, personalized hotel recommendations, and trusted industry knowledge. From quick getaways to once-in-a-lifetime adventures, we're here to make booking easy and enjoyable. Position Overview: We are looking for a dependable and service-driven Remote Customer Service Specialist - Hotel Bookings to support our clients with hotel research, reservations, and post-booking assistance. This role is ideal for someone who enjoys working remotely, is comfortable using online tools, and is passionate about delivering outstanding client experiences.

Responsibilities

  • Assist clients with booking hotel accommodations that meet their needs, budget, and travel goals
  • Provide professional and timely support via email, phone, and messaging platforms
  • Offer personalized hotel recommendations using available tools and client preferences
  • Confirm booking details and ensure accuracy of client itineraries
  • Handle changes, cancellations, and special requests efficiently
  • Build positive client relationships through excellent service and follow-through
  • Stay informed on hotel brands, loyalty programs, promotions, and destination updates

Requirements

  • Previous experience in customer service, hospitality, or travel booking preferred
  • Strong written and verbal communication skills
  • Detail-oriented with the ability to manage multiple bookings at once
  • Comfortable working remotely using digital communication and booking platforms
  • Friendly, proactive, and solution-focused mindset
  • Passion for travel and helping others plan great experiences
  • Must be 18 years or older with access to a computer and stable internet connection

Benefits

Flexible, remote work environmentTravel training and professional development resourcesAccess to exclusive hotel deals and travel planning toolsSupportive team culture with opportunities for growthPerformance-based incentives and travel perksWork Environment:This role is fully remote with flexible scheduling options. Ideal for individuals who are self-motivated, organized, and thrive in a client-focused setting.

Additional Information

Job Title: Remote Customer Service Specialist - Hotel Bookings

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