Family Resource Worker, Social Work Team, Ambulatory Care - Permanent Full Time (1.0)

Responsibilities

• Work closely with CHEO Social Workers to coordinate hospital and community resources for families
• Assist Social Workers and families with the completion of applications for services and funds (compiling forms, assisting families in completing forms, mailing applications to appropriate sources, etc.)
• Organize resource packages, manage resource information on the shared drive, ensure adequate supply of current applications forms and other documentation (ordering and photocopying) as required
• Provide follow up as needed to ensure that applications for services are being processed in a timely fashion, especially if parents are concerned
• Assist families during inpatient hospital stays at CHEO with practical issues related to the hospitalization: parking, transportation, accommodation and meals
• Pursue special funding requests and assist with identifying resources to facilitate discharge (i.e. transportation, medication emergency household needs, equipment).
• Assist with special projects and other related duties appropriate to the position as assigned.
• Participate in staff development activities and attend program and social work meetings (when appropriate).
• Update patient records to ensure proper documentation of services received
• Because of the changing nature of the job and the job requirements, duties and responsibilities may be added or deleted from time to time.

Requirements

• Vulnerable Sector Check (Essential)
• College diploma in Social Services or equivalent. (Essential)
• Three years of experience working directly with families whose children have a medical condition, special needs or disability (Essential)
• Solid knowledge of community resources and knowledge of financial services, which are designed to assist children with illness, special needs and disabilities (Essential)
• Strong interpersonal and communication skills (Essential)
• Excellent problem-solving and organizational skills (Essential)
• Ability to work as part o

Benefits

Additional Information

Compensation Pay Range: $32.03-$38.91 Job Description: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub. To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received. Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers - all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that's provided where, when, and how it is needed. CHEO's Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children's health concerns. CHEO has been named Canada's best health-care employer by Forbes in 2024 , 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada's Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario. POSITION SUMMARY In collaboration with the social work team, the family resource worker is responsible for supporting families in need of additional resources while providing care for their child at CHEO. This includes coordinating hospital and community services for and with families; receiving and processing all requests for financial assistance from the CHEO Foundation; advocating on behalf of families for needed services, assisting with managing the social work funds.

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