Account Manager I (Manila)

Responsibilities

• Revenue & Growth Ownership
• Own and deliver expansion quota through upsell and cross-sell motions within an assigned portfolio of SMB and Lower Mid-Market customers
• Proactively identify expansion opportunities based on product usage, business needs, organizational changes, and market trends
• Build and maintain a healthy, predictable expansion pipeline aligned to monthly, quarterly, and annual targets
• Customer Engagement & Deal Execution
• Lead consultative sales conversations with existing customers to uncover growth opportunities and position additional products and services
• Develop multi-threaded relationships across customer organizations, including HR, Compensation, Finance, and executive stakeholders
• Drive full expansion sales cycle from qualification through close, including discovery, solution alignment, pricing, negotiation, and contracting
• Cross-Functional Collaboration
• Partner closely with Customer Success Managers, CDRs, and Renewals Managers to align on account strategy, customer health, and timing of expansion opportunities
• Operational Excellence
• Maintain disciplined opportunity management
• Provide accurate weekly forecasts and pipeline updates
• Maintain accurate forecasting, pipeline management, and CRM hygiene
• Key Performance Indicators (KPIs)
• Expansion ARR / Net New Expansion Revenue
• Upsell & Cross-sell Close Rate
• Pipeline Coverage & Conversion
• Forecast Accuracy
• Why This Role Matters
• This role plays a critical part in driving net revenue retention and scaling our global growth strategy. You will be part of a high-impact team focused on unlocking additional value from our existing customer base while delivering measurable outcomes for both clients and the business.
• Location
• Payscale Manila has an employee centric hybrid model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person in our office for the moments that matter.
• In our hybrid model, employees can work from the location that works best for them when our team is not scheduled to be in the office.
• When you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements:
• High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal.
• Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc.
• Payscale has employees across the US, Canada, UK, The Philippines and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.
• Benefits and Perks
• All around awesome culture where together we strive to live our 5 values:
• Data informed decision making.
• Customer first. Always.
• Succeed together.
• Relentless about results. Obsessed with excellence.
• Lead the change. Shape the standard.
• An open and inclusive environment where you'll learn and grow through programs and resources like:
• Monthly company All Hands meetings
• Regular opportunities for executive leadership exposure through things like AMAs
• Access to continued learning & development opportunities
• Our commitment to a continuous feedback culture which allows us to drive performance and career growth
• A growing network of Employee Resource Groups
• Company sponsored volunteer hours
• And more!
• Our more standard benefits
• Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
• 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leav

Benefits

Additional Information

About Payscale Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage. With decades of innovation in sourcing reputable data and developing AI-powered tools, Payscale delivers actionable insights that turn pay from a cost to a catalyst. Its suite of solutions - Payfactors, Marketpay, and Paycycle - empower top companies in the U.S. and businesses like Cintas, Leidos, Chipotle, Brookdale Senior Living, Ohio State University, American Airlines, and TJX Companies. Create confidence in your compensation. Payscale. To learn more, visit www.payscale.com . Job Summary We are seeking a highly motivated and commercially driven Account Manager to join our Manila-based team, focused exclusively on expansion and growth within existing SMB and Lower Mid-Market accounts. This role is responsible for identifying, developing, and closing expansion opportunities across an assigned book of business. The primary objective is to drive revenue growth by expanding contracted products, increasing contract value, and partnering closely with Customer Success, Renewals, and CDRs to maximize long-term customer value. This is a quota-carrying role instrumental in scaling our growth engine and supporting our global revenue strategy.

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