Intel Foundry Senior Customer Quality Engineer

Requirements

• Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
• The candidate must possess a BS/MS in Engineering or similar with 8+ years of applicable experience or PhD with 5+ yrs of applicable experience
• Work experience in IC package technology at Intel or other OSAT.
• Working knowledge of package quality and reliability, internal to Intel as well as industry standards.
• Experience interfacing with or working at OSATs and understanding of industry standards.
• Strong familiarity or expertise in multiple of the following areas is a plus: Assembly process technology, Advanced Packaging, quality and reliability, 8D, RMA process.
• Direct experience working in a manufacturing environment.
• Demonstrated experience in excursion management/change notification/audit support.
• Ability to balance between Intel Foundry's Priority and the needs of customers.
• Experience working with external customers.
• Analytical, problem-solving, and influencing skills
• Excellent communication and negotiation skills
• Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research.
• Job Type:
• Experienced Hire
• Shift:
• Shift 1 (Malaysia)
• Primary Location:
• Malaysia, Penang
• Additional Locations:
• Business group:
• Posting Statement:
• Position of Trust
• N/A
• Work Model for t

Benefits

Additional Information

Job Details: Job Description: Foundry Quality Reliability and Labs is building a team and capability from the ground up to tackle the challenges of enabling the Intel Foundry business. This opportunity combines the freedom and excitement of working in a start-up with the benefits of working at Intel. As is typical in a 'start-up' environment, the right candidate will have demonstrated the ability to excel across a wide range of areas and in an uncertain and shifting environment. This specific opportunity will require a self-starter with applicable technical experience. The Customer Quality Engineer will be responsible for but not limited to: - Representing Customer Quality externally and into Intel Foundry partner organizations. - Excursion/incident management of Intel Foundry customer material. - Fielding manufacturing-quality-related inquiries from Intel Foundry customers and collaborating internally to get the needed responses. - Drive cross-site continuous improvement initiatives to improve Intel Foundry OSAT services' customer experience. - Support customer inquiries with timely resolution. - Supporting customer audit requests. - Being an internal advocate for Intel Foundry customers, ensuring that the Intel Foundry manufacturing quality/service is on par with industry standards. - Driving suitable business processes and collateral to support the Intel Foundry business. - Work with Customer, on a regular basis, understand their needs and drive results within Intel Foundry. - Regular tracking and reporting of customer KPI internally and with customer. Driving quality system improvements to enable better customer KPI. - Measuring Customer Quality experience for OSAT services provided to the customer and work with other customer-facing teams to develop action plans to improve. The ideal candidate should exhibit the following behavioral traits: - Customer Service skills (communication/active listening), and experience working in a highly interactive environment on-site and remotely across geos. - Discipline to work independently and thrive in a highly evolving new business environment. - Be assertive and self-driven with good interpersonal and analytical skills.

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