Guest Experience Agent
External
Accorhotel · Melbourne, AustraliaPart-timeOn-site1mo ago30+ days old, may be filled
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Responsibilities
- Deliver exceptional customer service during check-in, check-out, and throughout guest stays
- Proactively manage and resolve guest feedback
- Handle credit, cash transactions, and related documentation accurately
- Promote hotel services and special offers
- Respond to phone and email enquiries promptly
Requirements
- Previous front office or customer service experience
- Serve as the primary after-hours contact for guests, handling check-ins, inquiries, and room service.
- Familiarity with Opera Cloud (preferred)
- Excellent organisation and time management
- Flexibility to work various shifts, including mornings, evenings, and weekends
Benefits
Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor propertiesBe part of a creative, energetic, and supportive teamCareer growth opportunities across our wider hospitality groupAt Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.
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