Order Management Coordinator

Responsibilities

• Order Management: Process and manage customer POs from receipt to invoicing, ensuring accuracy and efficiency in a high-volume environment.
• Customer Support: Serve as the primary point of contact for customers, providing timely updates on orders, shipments and issue resolution.
• Technical Assistance: Provide basic technical support to customers regarding spare parts, ensuring they receive the correct components for their needs.
• Warranty Handling: Manage warranty claims, coordinating with internal teams to resolve issues and process replacement orders in a timely manner.
• Cross Functional Collaboration: Work closely Regional Service Managers, Field Service Teams, Sales, Logistics, Supply Chain and Finance to ensure seamless order to invoice execution.
• Documentation & Reporting: Maintain accurate records of customer interactions, orders and warranty claims in the company's ERP and CRM systems (including Salesforce).
• Invoicing Support: Support accurate and timely invoicing of processed orders, collaborating with Finance to resolve discrepancies or billing issues.
• Qualifications & Experience
• Previous experience in order management, customer service, or sales support, preferably within the industrial automation, manufacturing, or spare parts industry.
• Proven ability to manage a high volume of complex orders with strong attention to detail and accuracy.
• Excellent written and verbal communication skills with a customer-focused approach.
• Ability to multitask and prioritize workload in a fast-paced, high-volume environment.
• Experience working with ERP systems and Salesforce (or similar CRM tools).
• Basic technical understanding of automation or industrial spare parts is a plus.

Benefits

Additional Information

Are you a professional looking to expand your career with an industry front runner in the Atlanta, Georgia region? Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offer! Our winning team is built by continuous investment in skills development, leadership and well-being. As a global company, we offer many career paths to suit individual needs and aspirations. Apply your expertise in our industry leading team of automation professionals. Valmet, Inc. is seeking an experienced and highly organized Order Management Coordinator to join our Automation Solutions Service Order Management and Invoicing Team. The primary responsibility of this role is order management, ensuring timely and accurate processing of customer spare parts purchase orders (POs). The ideal candidate brings strong technical aptitude, thrives in a fast-paced environment and can independently manage complex workflows while delivering excellent customer support. The Order Management Coordinator supports the Regional Service & Sales Managers and Field Service personnel to meet the customer's requests in a timely manner.

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