Remote Customer Support - Inbound Phone Calls - Insurance Tool - 05/2026

Requirements

• Previous data entry experience
• Experience providing high-volume phone support
• Typing speed of 45+ WPM
• Strong multitasking and time-management skills
• A dedicated laptop or desktop computer running Windows 11 (Macs and Chromebooks are not supported for this opportunity)
• Willingness to install ModSquad security software on both your computer and mobile device
• Workspace & Technical Requirements
• Willingness to install AWS tools on your computer
• Access to a smartphone capable of taking photos and installing apps
• Stable broadband internet connection of 50 Mbps or higher
• 8 GB RAM or greater
• Dual monitors highly recommended
• About ModSquad:

Benefits

Additional Information

We Could Use Someone Like You in Our Crew. ModSquad has partnered with a technology company that develops and maintains software platforms designed to streamline the insurance process for agencies and their clients. As part of this team, you'll provide inbound phone support to customers during times when insurance agents are unavailable to take calls, helping ensure a smooth and consistent customer experience. This role requires strong attention to detail, clear verbal communication, critical thinking and the ability to work in a quiet, professional environment. Available Production Hours Monday - Sunday: 5:00 AM - 5:00 PM PT Commitment 10 hours per week minimum is non-negotiable, and may extend to 15 hours based on team size/project needs 5 hours must be self-scheduled on Friday and / or Saturday 90 days

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