Customer Experience Manager

Requirements

• You possess an innate passion for luxury hospitality. You naturally put the client at the center of every decision and have a track record of exceeding guest expectations.
• A Luxury Orchestrator: You don't just multi-task; you prioritize with a "bird's-eye view," anticipating bottlenecks in service before they occur.
• You possess an innate sense of "Saks Style"-polished, confident, and impeccably professional.
• You have a passion for mentoring, able to coach a team in the nuances of luxury etiquette and non-verbal communication.
• Ideally bi/multi-lingual, with a deep appreciation for global luxury trends, brand heritage, and the expectations of a high-net-worth clientele.
• You thrive in the "gray areas," solving complex client requests with creativity, discretion, and autonomy.
• Ability to read the room, adapt your communication style instantly to high-net-worth clients, and de-escalate high-pressure situations effortlessly.
• You Also Have:
• A Customer Obsessed Mindset
• A passion for providing a seamless and elevated experience for clients
• 3-5 years of retail management experience, preferably within luxury retail, premium hospitality, or high-end consumer services.
• An unwavering positive energy and the ability to remain composed and charismatic under the pressure of a fast-paced luxury environment
• Ability to quickly problem solve client concerns and determine solutions with limited supervision
• Available to work a flexible schedule that includes nights, weekends, and holidays
• Ability to interact professionally and respectfully
• Proficiency in digital check-in systems and clienteling software to track engagement and loyalty metrics.
• Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

Benefits

Additional Information

Salary Range $94,388 - $117,986* Job Description:

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Company Intel

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