Customer Service Representative

About the role

This role delivers excellent customer service by managing the end‑to‑end order flow while exercising independent judgment and supporting customer service policies, departmental initiatives, and cross‑functional collaboration.

Responsibilities

• Order Flow Oversight & Cross-Functional Coordination
• Oversees and manages the full order flow, including customer creation, order entry, batch allocation, open order management, invoicing, credits, and order prioritization.
• Ensures effective communication and coordination with supply chain and internal stakeholders to secure timely and accurate order delivery.
• Acts as the primary point of contact for internal and external customers regarding products, sales terms and pricing, order status, availability, delivery timelines, and regulatory requirements.
• Provides timely and accurate feedback to internal and external stakeholders to support service continuity and issue resolution.
• Account Ownership & Independent Judgment
• Owns the administrative management of assigned complex accounts, exercising independent judgment in prioritizing orders, resolving complex issues, and recommending appropriate commercial or logistical approaches.
• Independently evaluates exceptions to standard processes and determines appropriate actions or escalation paths.
• Represents Customer Service in cross-functional discussions affecting complex customers or departmental operations.
• Regulatory, Data & Commercial Support
• Ensure compliance with phytosanitary standards and documentation requirements for all shipments.
• Collects, administers, and analyzes customer and sales data to support decisions related to sales terms, pricing, fees, and commercial conditions.
• Creates and maintains the price catalogue and exchanges information to align on financial and invoicing matters.
• Planning, Projects & Departmental Contribution
• Creates, monitors, and follows up on the enhancement plan in coordination with Sales, Planning, and other stakeholders.
• Execute sales support activities and sales promotion activities.
• Leads or plays a key role in special projects and departmental initiatives as assigned, including process improvement, system enhancements, policy development, and cross-functional coordination.
• Functional Leadership & Scope
• Provides guidance and functional support to less experienced Customer Service Representatives, sharing best practices and promoting consistent policy application.
• Operates effectively in more complex markets or larger geographical regions, applying experience and judgment to varied customer and operational scenarios.
• Performs other related duties as assigned.
• Required Experience
• Higher professional education (Bachelor / College) working and thinking level OR
• A minimum of 5 years of relevant work experience.
• Required Skills & Qualifications
• Ability to work with automated systems
• Proficient in the use of Excel and Outlook.
• Proficient in English, written and spoken is an advantage.
• A valid driver's license.
• Must be an eligible driver under our insurance policy.
• Working Conditions
• May work under time pressure during peak activities or emergencies.
• Ability to lift, carry, push, and move items up to 25 - 30 lbs.
• Occasional reaching, bending, or stooping will be necessary to manipulate plants in the field.
• Compensation & Benefits
• The following information is provided in good faith as a general description of the pay range and benefits for the position posted. The actual compensation offered to the successful candidate is dependent upon experience, skills, education, and other objective job-related factors.
• Estimated Starting Salary Rate: $70,000 - $80,000. The starting salary is offered in good‑faith, based on role level, skill, qualifications and local market data.
• Enza Zaden offers a comprehensive benefits package for full-time employees, including:
• Medical, dental, and vision plans
• Life & disability insurance
• 401k Retirement plan with employer match
• Paid personal and volunteer time off
• Monthly fitness reimbursement
• Eligible for discretionary bonus plan.
• Employee Assistance Program (EAP)
• More details about benefits will be provided during the application process.
• Enza Zaden as your employer

Benefits

Additional Information

Location: Salinas, CA Schedule: Full-Time, Exempt Job Title: Customer Service Representative - Subsidiary Reports To : Team Lead Customer Service

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